Technical Support Engineer

at

Verisk

Málaga, Spain
Full Time
8mo ago

Company Description

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.  We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. 

Job Description

As a Tech Support Engineer, your role plays an important part in the delivery of our product to our new and existing customers. You will be learning how to configure and deploy our product to suit each customer's needs and you will be responsible for ensuring that elements of the product suite are configured flawlessly. You will be involved in troubleshooting and resolving customer incidents in production, test, UAT and demo environments. You will have the opportunity to learn and grow in an agile environment.

Job description

  • You will work to resolve customer reported incidents
  • You will review and implement client requests for custom technical configuration of their recognition solution
  • You will review and implement requests for technical configuration in custom demo environments
  • You will be processing customer data in test and production environments
  • You will work with internal teams (Development, Systems, DevOps and DBAs) to resolve issues related to software applications running in the SaaS platform
  • You will provide Root Cause Analysis for critical issues
  • You will take ownership of incidents through to resolution, including accurate documentation, as well as communication with customers and/or internal teams
  • You will work on initiatives relating to automation of technical configurations tasks
  • You will accurately document solutions and create knowledge base articles to help customers and internal teams resolve issues fast

Qualifications

  • 3+ Years Experience in the IT industry
  • Previous Experience in Software/software support is a must
  • Strong analytical, problem solving and troubleshooting skills
  • Strong SQL Skills with the ability to write SQL queries in order to troubleshoot complex issues
  • Solid experience and understanding in the following technologies: Core C#, ASP.Net MVC, NUnit and Moq, LINQ, NHibernate or Entity Framework, Spring.Net, Continuous Integration, JQuery, CSS, AJAX
  • Good Working knowledge of Database technologies
  • Ability to communicate clearly with customers and internal teams (both technical and nontechnical audiences)
  • Ability and willingness to learn new technologies in a fast-paced environment
  • Adaptable, flexible with proven experience of delivering quality solutions in a fast-moving business environment
  • Ability to manage multiple incidents simultaneously and prioritise in line with defines SLAs
  • Demonstrated attention to detail as well as ability to take initiative and follow through on commitments made to customers/internal teams
  • Good understanding of Online Services, Internet-Based systems and SaaS applications

#LI-AG1

Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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