ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.  We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. 

Main purpose

As an Application Support Engineer (ASE) you will be responsible to support our software and applications running on Windows on the AWS platform. You will be working closely with other engineers based on multiple locations in ensuring the smooth running of the applications, development and deployment of small fixes and enhancements. You will be the first point of contact for any technical and application support needs for the European time-zone.

Responsibilities

• Work closely with the other engineers (developers and DevOps) around the globe, supporting the operations of our existing applications during all phases of the application development in a Windows based environment.
• Main contact person for any technical queries raised by the team or customers.
• Support the availability of our product during the European time-zone, triaging and troubleshooting the reported technical issues, in conjunction with multiple Verisk IT team(s) as required
• Monitor and respond to Production server and application anomalies and performance degradation
• Work closely with the wider DevOps, Application Support and Product teams in performing root cause analysis for any issues and the implementation of the fixes
• Support the DevOps lead to deliver the product operation activities including deploying content updates and generating usage reports.
• Support the implementation of production migrations in co-ordination with multiple geographic locations
• Assist with Cloud environment setup and implementation plan
• Support the Product team with periodic data update process and building and executing robust test processes for all the products
• Critically examine each step of the data update process and suggest and work with the teams to implement improvements in the process.
• Assist with the successful rollout of new LHT products internationally, ensuring that region-specific differences are maintained, documented and accounted for within datasets.
• Assist in the preparation of technical specification and user guides for product.
• Perform comprehensive testing of new products and services released or developed by VRR, ensuring their suitability to market–this includes manual testing and building automated test suites as needed.
• Assist in assessing development requirements for local clients in Australia and Asia, and work with the UK team to develop any required approval requests and/ or specifications
• Remain abreast of the market demands and competitor capabilities to understand future requirements, business needs and to identify areas for internal research and development opportunities.
• Assist with the extraction of data and preparation of reports from our data warehouse

Must have:

• 3+ years of experience in the IT industry as a software developer or application support engineer.
• Experience with software development within the .NET platform, especially ASP.NET.
• Knowledge of relational database technologies, with the ability to write and troubleshoot queries and basic maintenance operations.
• Ability to communicate clearly with customers and internal teams (both technical and nontechnical audiences)
• Ability and willingness to learn new technologies in a fast-paced environment
• Adaptable, flexible with proven experience of delivering quality solutions in a fast-moving business environment.
• Capability of triaging and troubleshooting issues in software, with a high sense of responsibility and ownership.
• Strong analytical, problem solving and troubleshooting skills, with the ability to prioritize.
• Good understanding of online services, internet-based systems, and SaaS applications

Good to have:

• Knowledge in server administration under the Windows platform, as well as IIS concepts and settings.
• Experience with cloud platforms such as AWS or Azure and its related services.
• Understanding of building and deployment processes.
• Working knowledge of monitoring and troubleshooting tools such as Splunk or New Relic.
• Experience with scripting languages such as Powershell or Bash.
• Basic knowledge of testing and related tools such as Postman.

You will be working very closely with the teams in the US and other international locations, therefore you MUST be proficient in conversational and written English.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

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