Genesys Cloud Outbound Dialer Expert

at

Miratech

Worldwide, OTHER
Full Time
8mo ago

Company Description

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

We are seeking an enthusiastic engineer who works as a Genesys Cloud Outbound Dialer Expert for the implementation of the Contact Centre as a Service solution. This person will partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance, and other cross-functional program team members.

Responsibilities:

  • Design, develop and support complex Contact Centre solutions
  • Develop, implement architect flow
  • Train for outbound campaigns
  • System integration, and configuration

Key Skills:

Genesys Cloud Colloborate, Communicate & Contact Center.

1 Genesys cloud outbound dialer expert: focused on design, implementation, and training for outbound campaigns (6 mo contract)

Qualifications

Hands-on Experience in Implementation & Configuration of:

  • Genesys Cloud Collaborate, Communicate & Contact Center
  • Persons, Roles, Queues, Routing & Schedules, Recording Policies
  • Outbound campaigns, Lists & Rule Management
  • DID, Telephony, Sites, Edges, EdgeGroups, NumberPlan & Routes
  • Genesys Architect & Scripts.
  • WFM & Gamification in Genesys Cloud.
  • Knowledge & experience in migration/transformation of Legacy Contact Center to Genesys Cloud.
  • Knowledge of Genesys Cloud APIs, SDK, Custom App Development in Genesys Cloud.


Preferred to have any one of the following certifications:

  • Genesys Cloud Certified Partner
  • Genesys Cloud Certified Professional
  • Genesys Cloud Certified Developer

Additional Information

We offer

  • Strong career opportunities for professionals
  • A variety of international projects and mobility across projects
  • Professional development support and professional certification opportunities
  • Competitive compensation, advanced bonus systems
  • Flexible work schedule with a possibility for teleworking
  • Corporate, social and cultural events
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Onkar By: Onkar