Inside Account Executive - Seller Onboarding

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Team 

Tradeshift currently seeks a hard-working and motivated Seller Onboarding Specialist to join the Sales team based in Reston, VA. The solutions that we offer help empower businesses of all sizes with the means to send and receive an increasingly wide range of documents from their customers. We are looking for a candidate with a history of top performance in a high-volume consultative role. The ideal candidate is capable of efficiently balancing a large volume of new inbound contacts with consistent follow-up of existing contacts until their solutions are integrated. This candidate must be able to effectively communicate, identify and solve problems, and manage multiple customer contact paths in a fast-paced environment.

Responsibilities:

• Answer a large volume of inbound inquiries from businesses looking to integrate Tradeshift solutions.

• Educate sellers on the functionality, benefits, and value of Tradeshift products

• Implement a consultative approach to fully understand the businesses needs

• Identify and recommend additional products to help the business maximize Tradeshift’s value

• Develop exceptional relationships with seller contacts by building rapport and developing trust

• Support sellers through the onboarding process, including assistance with basic guided integration onto the Tradeshift platform

• Manage multiple channels of communication in a high-volume environment

• Collect and share seller and partner insights with stakeholders

• Bachelor’s degree required

• 3+ years experience in a B2B role that interacted directly with customers or clients

• Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels

• Top notch listening and communication skills, both verbal and written

• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team

• A world-class communicator who can articulate complex ideas in concise and clear language

• Comfortable with taking risks and asking questions to gain understanding

• Must be highly organized, easily adaptable, and thrive on developmental feedback

Location: Remote...but not alone.
Your colleagues are wicked smart and some of the kindest and nicest people around. We’re never assholes. You’ll be given the opportunity to do creative problem solving for issues that actually matter, and have a real impact on the projects you are driving.

Culture 
Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

• You love autonomy and the freedom to get your work done how you want 
• You like sharing your opinions and feeling like they matter
• You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
• Career and professional development opportunities

• Flexible hours and vacation policy

• Supplemented cell phone plan

• Lunch provided daily from local SF eateries and snacks

• Fully paid 6 months parental leave
• A competitive compensation package + equity

• 100% covered medical, dental and vision benefits

• Life, short and long-term disability insurance

• 401k

• Wellness and volunteer Programs

• Fun company events like happy hours, outings and much more!

All your information will be kept confidential according to EEO guidelines.