Customer Care Representative

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

We are looking for a full-time employee interested in giving our clients the best customer experience possible. empowerDX offers easy at home health testing directly to consumers from the comfort of their home.  We need a customer care representative who can remotely support this experience to create a seamless process.

• Maintaining an empathetic and positive attitude toward customers
• Keeping an urgency and promptness in response to customer needs
• Being a team player that works well on a small, but efficient team
• Willingness to be flexible and jump into a new task when needed
• Communicating effectively within our team when extra attention is needed, or collaboration is required for resolution
• Knowing our products inside and out so that you can answer questions
• Comfortable with technology and able to quickly adapt to new systems (experience with Microsoft Office is a bonus)
• Timely responding to customer care inquiries by phone and email

• Remote position, with preference to be based in the Metro-Atlanta area
• 4 hours on Saturdays twice a month
• Full salary and benefits, including PTO
• Access to reliable internet

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.