Help Desk Team Lead



Dallas, TX
Full Time
3y ago

Company Description

Blue River Partners, LLC is the preeminent outsourced service provider to the alternative asset management industry. We provide innovative back-office solutions to asset managers across the full spectrum of structures, strategies and asset classes.

Job Description

  • Serve as a primary technical resource 
  • Provide help desk client solutions   
  • Diagnose technology issues and provide input on solutions 
  • Establish, document and implement technology processes and procedures 
  • Ensure the IT group exceeds the expectations of the user community 
  • Manage small and medium scale IT projects 
  • Manage a team of help desk associates


  • 4+ years relevant work experience providing tier 1 support
  • Office 365 experience including Cloud Services such as Azure, Meraki or on-
  • premise Microsoft Exchange Server, Lync Server, SharePoint Server 
  • Windows desktop and server, Macintosh desktop 
  • System Management tools such as Active Directory/Group Policy/Labtech 
  • Cloud SaaS Management experience 
  • Helpdesk ticketing system experience. Connectwise is preferred 
  • Networking experience with basic understanding of routers, VLANs, NAT, and VPN 
  • Ability to provide technical support coverage between the hours of 7am-6pm 
  • Enjoy being part of a high-performance team 
  • Hold yourself accountable to high standards 
  • Enjoy working in a fast-paced environment 
  • Excellent communication skills 
  • High level of accuracy and attention to detail 
  • Enjoy solving complex problems 


Additional Information

All your information will be kept confidential according to EEO guidelines.

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