Help Desk Team Lead

Blue River Partners, LLC is the preeminent outsourced service provider to the alternative asset management industry. We provide innovative back-office solutions to asset managers across the full spectrum of structures, strategies and asset classes.

• Serve as a primary technical resource 
• Provide help desk client solutions   
• Diagnose technology issues and provide input on solutions 
• Establish, document and implement technology processes and procedures 
• Ensure the IT group exceeds the expectations of the user community 
• Manage small and medium scale IT projects 
• Manage a team of help desk associates

• 4+ years relevant work experience providing tier 1 support
• Office 365 experience including Cloud Services such as Azure, Meraki or on-
• premise Microsoft Exchange Server, Lync Server, SharePoint Server 
• Windows desktop and server, Macintosh desktop 
• System Management tools such as Active Directory/Group Policy/Labtech 
• Cloud SaaS Management experience 
• Helpdesk ticketing system experience. Connectwise is preferred 
• Networking experience with basic understanding of routers, VLANs, NAT, and VPN 
• Ability to provide technical support coverage between the hours of 7am-6pm 
• Enjoy being part of a high-performance team 
• Hold yourself accountable to high standards 
• Enjoy working in a fast-paced environment 
• Excellent communication skills 
• High level of accuracy and attention to detail 
• Enjoy solving complex problems 

All your information will be kept confidential according to EEO guidelines.