Help Desk Team Lead

at

IQ-EQ

Dallas, TX
Full Time
2mo ago

Company Description

Blue River Partners, LLC is the preeminent outsourced service provider to the alternative asset management industry. We provide innovative back-office solutions to asset managers across the full spectrum of structures, strategies and asset classes.

Job Description

  • Serve as a primary technical resource 
  • Provide help desk client solutions   
  • Diagnose technology issues and provide input on solutions 
  • Establish, document and implement technology processes and procedures 
  • Ensure the IT group exceeds the expectations of the user community 
  • Manage small and medium scale IT projects 
  • Manage a team of help desk associates

Qualifications

  • 4+ years relevant work experience providing tier 1 support
  • Office 365 experience including Cloud Services such as Azure, Meraki or on-
  • premise Microsoft Exchange Server, Lync Server, SharePoint Server 
  • Windows desktop and server, Macintosh desktop 
  • System Management tools such as Active Directory/Group Policy/Labtech 
  • Cloud SaaS Management experience 
  • Helpdesk ticketing system experience. Connectwise is preferred 
  • Networking experience with basic understanding of routers, VLANs, NAT, and VPN 
  • Ability to provide technical support coverage between the hours of 7am-6pm 
  • Enjoy being part of a high-performance team 
  • Hold yourself accountable to high standards 
  • Enjoy working in a fast-paced environment 
  • Excellent communication skills 
  • High level of accuracy and attention to detail 
  • Enjoy solving complex problems 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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