Help Desk Team Lead
- Full-time
- Department: Technology
- Type of Hire: Permanent
Company Description
Blue River Partners, LLC is the preeminent outsourced service provider to the alternative asset management industry. We provide innovative back-office solutions to asset managers across the full spectrum of structures, strategies and asset classes.
Job Description
- Serve as a primary technical resource
- Provide help desk client solutions
- Diagnose technology issues and provide input on solutions
- Establish, document and implement technology processes and procedures
- Ensure the IT group exceeds the expectations of the user community
- Manage small and medium scale IT projects
- Manage a team of help desk associates
Qualifications
- 4+ years relevant work experience providing tier 1 support
- Office 365 experience including Cloud Services such as Azure, Meraki or on-
- premise Microsoft Exchange Server, Lync Server, SharePoint Server
- Windows desktop and server, Macintosh desktop
- System Management tools such as Active Directory/Group Policy/Labtech
- Cloud SaaS Management experience
- Helpdesk ticketing system experience. Connectwise is preferred
- Networking experience with basic understanding of routers, VLANs, NAT, and VPN
- Ability to provide technical support coverage between the hours of 7am-6pm
- Enjoy being part of a high-performance team
- Hold yourself accountable to high standards
- Enjoy working in a fast-paced environment
- Excellent communication skills
- High level of accuracy and attention to detail
- Enjoy solving complex problems
Additional Information
All your information will be kept confidential according to EEO guidelines.