Senior Manager, Client Services

at

dentsu

Texas, TX
Full Time
2mo ago

Company Description

iProspect, a dentsu company, is a global digital-first end to end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Job Description

*This is a 100% remote position. The expectation is that the person selected will work Central Time Zone Business Hours*

The Senior Manager, Client Services will lead our internal client teams and forge client relationships across all lines of business. This person will develop a healthy, trustworthy team and client bonds while assuming responsibility for most day-to-day client contact and cross-functional team operations.

Qualifications

  • Finds appropriate merchandising moments and proactively identifies areas of opportunity to grow account and drive revenue
  • Acts as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk
  • Contributes to and/or may develop scopes of work, quarterly business reviews or Account Reviews
  • Oversees cross-department involvement and knows when to leverage necessary resources
  • Leads majority of client communications, sets expectations, and manages quality of deliverables to deadline
  • Develops & presents recommendations & POVs that drive innovation for the business
  • Oversees client budget management, the billing process and contributes to forecasting
  • Contributes to content for new business presentations and participates in client-facing business growth discussions
  • Assists team leads in all facets necessary
  • Bachelor’s degree or equivalent experience
  • 5-7 years of experience
  • Digital experience preferred
  • Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction
  • Responsible for getting the best work/creative out of the team, and selling it into the client
  • Demonstrates strong presentation skills
  • Persuasive story-teller who can work with/present to any client
  • Follows the tenants of Trusted Advisor to the clients
  • Exhibits in-depth knowledge of the client’s business
  • Acts judiciously when making decisions for the client, the team & direct reports
  • Leads by example
  • Establishes the tone & culture of the team
  • Anticipates & proactively addresses challenges/issues
  • Conducts themselves with character & integrity

Additional Information

What you get:

  • Great compensation package
  • Comprehensive healthcare plans
  • 401(k) with employer match
  • Flexible time-off
  • 16 weeks paid parental leave

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

 

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