Senior Account Manager, Digital Client Services

Publicis Media is one of the four solutions hubs of Publicis Groupe ([Euronext Paris FR0000130577, CAC 40], alongside Publicis Communications, Publicis Sapient and Publicis Health. Led by Steve King, CEO, Publicis Media is comprised of Starcom, Zenith, Digitas, Spark Foundry, and Performics, powered by digital-first, data-driven global practices that together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 23,500 employees worldwide.

Publicis Media Exchange (PMX) delivers sustainable, transparent, competitive advantage to Publicis Media clients and agencies.  This is done through the consolidated strength of our agencies, deep understanding of our client drivers, leveraging scaled investment, marketplace innovation, strength in partnerships and intelligence.  

TRUST
Trust is the cornerstone upon which we build our relationships. We hold ourselves to the highest standards of how a partner should behave.
We treat our people and our clients with respect, transparency and honesty.

TALENT
This is first and foremost a people business. We are committed to ensuring Publicis Media a destination for the best talent in our industry. We value people as individuals, growing ourselves as we grow our client’s business.

TRANSFORMATION
True transformation comes when we stop managing change, and instead initiate change. We believe in our purpose to be the admired force for business transformation. We believe that focusing on performance and results has the power to transform client business.

Publicis Media’s Central Activation team supports PM agency accounts by executing media campaigns via a global offshore support network to meet clients’ performance goals across a variety of platforms. The Client Support team within Central Activation works hand-in-hand with the agency partners and agency account teams to ensure all account requirements from the global offshore team, including workflows and resource allocation, are executed.

The Sr. Account Manager rolewill be responsible for ensuring all accounts are being properly onboarded and supported by the global offshore team, as well as managing various workflows to ensure efficiency between the teams. They will serve as an escalation point for both the agency account and global offshore teams and will need a solutions-focused mindset and strong customer service skillset. The ideal candidateshould have a background in campaign and account management, as well as solid experience of working directly with clients and agency teams.

Responsibilities

• Build strong relationships with agency partners, account teams and global offshore teams
• Establish efficient workflows for collaboration between agency counterparts and global support teamsto ensure successful partnership
• Develop and maintain onboarding plans for accounts and facilitate the onboarding process
• Facilitate feedback and issues between the agency account teams and the global offshore team, and determine solutions to help address or resolve
• Establish required deliverables andmonitor goals•Identify and communicate account needsand opportunities with agency partners and global offshore leads
• Develop team collateralwhen necessary

• Bachelor’s degree
• Strong background in digital media (i.e. programmatic, search, social, or ecommerce)
• 2+ years of relevant experience in a client facing role within campaign management, account management or digital operations
• Experience collaborating with global counterparts for support
• Ability to prioritize and manage multiple deliverables & project timelines efficiently
• Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint a must
• Ability to act as a proactive part of the Publicis Media team, and to act as a self-starter in an environment that encourages creativity, enthusiasm, and organization
• Ability and desire to learn new technologies

Publicis Media provides benefits and resources designed to support all of our employees. With comprehensive health and dental benefits, 401K match program, generous time off, and flexibility to work remotely we strive to support work life balance. We encourage participation in the over 13 Business Resource Groups, including groups for Women, People of Color, Veterans, LGTBQ community and allies, Parents, and more.

Please let your Publicis Recruiter know if there are any particular adjustments we can consider to make the interview more accessible and comfortable.

All your information will be kept confidential according to EEO guidelines.