Customer Service Associate

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

JOB OVERVIEW

A Customer Service Associate is responsible for ensuring Eataly.com visitors have a positive experience by providing excellent customer service and assistance in a virtual setting. A Customer Service Representative is the main point of contact for guest issues and questions that may arise during the online shopping, ordering, and delivery process. Reports to E-Commerce Manager

• Deals with customers directly, electronically via email and on the telephone and responds to customer inquiries about online offerings promptly
• Responds courteously to customer inquiries regarding availability and usage of products, our range of services, restaurant offerings, school classes, recipe help and location of products
• Handles and resolves customer complaints and general feedback by obtaining and evaluating all relevant data to handle complaints and inquiries, and ensures that information reaches the pertinent manager/department for proper action if the guest needs further help
• Collaborates with managers to remain up to date about products, restaurants and events and communicates related information either in-person or via e-mail on a daily basis
• Maintains and manages relationships with outside partners as needed
• Maintains a documented paper and electronic filing system of all related documents and past history including guest incidents, complaints and follow-ups
• Adheres to all company and department procedures, policies, expectations and quality standards
• Performs other duties as assigned

Benefits and Perks

• remote
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.