Quality Assurance Manager

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. 

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Reporting to the Director of Technology in Quality Engineering , the QA Manager will join a rapidly growing team of results-driven engineers and be responsible for driving all aspects of quality and process improvements, ensuring that key features are rock-solid and user-focused. In a cross-functional role, They will assist in the cultural shift towards continuous delivery. The ideal candidate is highly motivated, organized and passionate about building the best quality product in the most efficient way, playing a key role in managing the QA efforts.
 

RESPONSIBILITIES

• Develop, lead, and mentor a motivated and responsible Quality Assurance team (Automation, Manuel tests, Quality Coaches) composed of internal and external resources.

• Manage a team responsible for driving end-to-end testing of small and large scale features and applications that can span across multiple platforms 

• Continually improve the operational efficiency and effectiveness of the QA effort by assessing current quality assurance practices and incorporating new strategies

• Optimize and standardize the use of technology, automation, and development of new test tools within the continuous delivery philosophy

• Demonstrate strong business and technical judgment that will accelerate time to market of releases

• Define and implement metrics (track and report) and reporting mechanisms

• Enable the QA team to  design and implement test plans and test cases, conduct test plan reviews, conduct risk analysis, and drive integration testing across the system

• Contribute directly and individually to project testing and/or automation test development 

• Clearly communicate issues, risks, concerns, and successes to stakeholders and higher management

• Monitor and report on QA Budget allocated for the teams 

• Bachelor’s degree in Engineering, Computer Science, or a related field

• A minimum of 8 years experience in a QA environment with at least 3 years in an e-commerce environment

• A minimum of 5 years experience leading a QA team

• A minimum of 3 years experience with automated testing, Cloud deployment and continuous delivery

• Experience working and managing in an Agile environment

• Experience in software programming, automated testing frameworks, and JIRA

• Experience working with test case management tools such as Test-Rail and Cucumber

• Experience working in Continuous Integration / Continuous Deployment environments with tools such as Travis and Jenkins

• Knowledge of GIT, PHP, Javascript (Node.js, React), Java (Spring Boot), MySQL, PostgreSQL, and CSS 

• Good understanding of service oriented architectures, software development and the QA life cycle, including proactive recognition and mitigation of potential testing and validation challenges

SKILLS

• Strong interpersonal skills with a proven ability to influence effectively at all levels of the organization

• Creative thinker with excellent problem solving abilities

• Ability to thrive in a fast-paced, performance-driven environment

• Self-motivated with the ability to work effectively under deadlines

WORLD CLASS TECHNOLOGY 

Technology is at the core of everything we do at SSENSE. Driven by an engineering mindset and a problem-solving attitude, we blend fashion with technology to deliver an unparalleled experience to our customers as we build seamless, custom solutions to deliver the SSENSE offering. 

WORLD CLASS TEAM
The SSENSE tech team is responsible for an international headless commerce platform. Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security. Headquartered in Montreal, our technology organization has been growing at a rate of 2X year-over-year and is doubling once again in 2021 as we expand across Canada, US, and Europe.  

WORLD CLASS PLATFORM 

The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app. Our event-source architecture already achieves over 10,000 requests / second and growing at an unmatched pace, currently unseen across the industry.  Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques. Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.  

Read more about us on our SSENSE Tech Blog.