Collections Specialist

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

Due to our continued growth, we are hiring for a Collections Specialist on our Shared Service team. This will be a remote flexible position but the candidate must reside in the Greater Philadelphia area, including PA, NJ, or DE.

Mission:

The Collections Specialist is a client facing member of the accounting organization who interacts with both internal and external clients regarding collections activities. This position will be mainly responsible for communicating with clients to minimize past due accounts, collect past due accounts and resolve billing disputes.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Reviews accounts receivable aging reports and client accounts receivable balances and takes appropriate steps to obtain timely payments
• Work with sales team and revenue accountant to resolve client billing disputes
• Reconcile client billings and payments to ensure accurate accounts receivable balances
• Solicits payments for overdue accounts through regular follow-up with delinquent customers
• Provide customers with proof of deliveries, copies of invoices, purchase order numbers, project numbers, project managers, etc., as needed to facilitate and accelerate client payments
• Establish strong business relationship with clients’ purchasing, procurement, and accounts payable organizations
• Navigates client websites in order to input or retrieve payment information
• Send collection letters and statements
• Advise the sales teams of clients with a large balance of past due receivables and make recommendations regarding placing clients on credit hold.
• Work with external collection agencies and legal counsel on delinquent accounts
• Respond timely to internal and external clients' queries and requests concerning billing
• Create and maintain documentation regarding collection activity by client as necessary

• Minimum of 3+ years’ experience with collections
• Must have strong interpersonal and communication skills and be able to tactfully interface with internal and external clients (including phone and e-mail)
• Able to analyze receivables situations, and then apply creative problem-solving skills to resolve client disputes and disagreements
• Tenacity and an aptitude for timely and meaningful follow through on collection activities and initiatives
• Organized and able to manage collection activities on multiple past due accounts
• Strong attention to detail and accuracy
• Basic knowledge of invoicing, accounts receivable, collection cycles and the related accounting
• Proficient with the Microsoft Office Suite of products (Outlook, Excel, Word)
• Familiarity with NetSuite beneficial

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization