Director of Account Management

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

Due to our continued growth, we are hiring for a Director of Account Management to join PracticeMatch, an M3 company.

About the Business Unit:

PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.

As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.

The Director of Client Account Management directs and oversees the account management team. Assist with implementing short and long-term strategies for client retention and growth while ensuring the team delivers exceptions quality of service. The Director will be responsible for developing overall business sales targets and renewal goals. Will be responsible for managing a select number of strategical accounts while managing the Client account management team. The director must have the ability to maintain excellent working relationships with internal and external clients to ensure success. Director will work closely with COO to implement initiatives and drive change.

Essential Duties and Responsibilities:

• Builds strategies to increase department revenue and renewal goals.
• Interviews internal and external candidates with the ability to identify, select, engage, and retain top talent.
• Show team building, department culture, cross-functional communication, and talent retention.
• Manage and update all Client Account Management reports
• Report to leadership within PracticeMatch and M3
• Introduces Department initiatives, process changes and team development opportunities.
• Responsible for guiding Client Account Managers in developing and nurturing executive-level relationships with existing customers to identify both opportunities for expansion and issues that affect a customer's overall success with PracticeMatch
• Clearly communicate company goals in terms of production expectations at individual and Department level.
• Conducts performance evaluations.
• Facilitates team meetings to cascade strategic updates, process changes and skill development opportunities.
• Evaluate individual production in relation to expectation.
• Holds team members accountable to develop new skills and increase production through motivation, coaching and the Performance Improvement Plan process.
• Reinforces strategic initiatives and trainings by observing, coaching, and sharing to influence new approaches and strategies are implemented.
• Formulates, proposes and executes ideas and solutions to overcome people, resource and competitive obstacles.
• Participates in or leads weekly team meetings and 1:1 meeting to maintain strong communication and build trust and collaboration among team members.
• Create and set SMART goals and KPI’s that drive individual, department and company goals.
• Cultivates high-trust relationships of shared accountability with Internal and External Partners through day-to-day informal interactions to promote collaboration.
• Generates and submits weekly and monthly team metrics to leadership
• Serves as a champion or the company to drive results and additional business
• Performs other duties as assigned.

• 3 year of Management experience preferred
• Health Care Industry preferred
• Excellent communication and interpersonal skills with the ability to gain the trust of clients
• Excellent communication and interpersonal skills with the ability to gain the trust of clients
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Must be able to work independently and productively with minimum supervision.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communicates changes and progress; completes projects on time and budget.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers
• Ability to coordinate with other staff and interact with other departments professionally.
• Possesses self-motivation and assertiveness to achieve goals and be successful
• Knowledge of Word Processing Software (Word)

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization