Client Account Manager

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

Due to our continued growth, we are hiring for a Client Account Manager to join PracticeMatch, an M3 company.

About the Business Unit:

PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.

As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.

Mission:

The mission of the Client Account Manager is primarily responsible for building and maintaining professional relationships with PracticeMatch C level clients through regular contact and availability for problem solving by performing the following duties.

Essential Duties and Responsibilities:

• Build and maintain strong relationships with new and existing clients, maintaining regular contact with them to determine satisfaction with products, understanding their challenges and concerns, how we provide them value, to assist them with appropriate usage of product, and educate them on new features and how to better utilize various products and services.
• Negotiates renewal contracts with clients within budgeted range.
• New client onboarding & development of long term maintenance plan.
• Resolves client problems with company products, developing and enhancing professional relationships with clients, and fostering increased client immersion with the products.
• Upsells additional products when a need is identified.
• Promote increase usage of different facets of our products in order to increase the return on investment to our clients and increasing the likelihood of renewal.
• Maintains contracts and ensures billing is correct.
• Documenting communication with clients in our proprietary database and collaborating with management to tackle existing and anticipated concerns.
• Travel periodically to client locations, tradeshows, and physician career fairs.
• Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking.

• 1+ year of account management or customer service experience, preferably B2B
• Health Care Industry preferred
• Excellent communication and interpersonal skills with the ability to gain the trust of clients
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Must be able to work independently and productively with minimum supervision.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communicates changes and progress; completes projects on time and budget.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers
• Ability to coordinate with other staff, and interact with other departments professionally.
• Possesses self-motivation and assertiveness to achieve goals and be successful
• To perform this job successfully, an individual should have knowledge of Spreadsheet Software (Excel); Word Processing Software (Word)

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization