Director of Fieldwork

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Director of Fieldwork at M3 Global Research, an M3 company.

About the Business Unit:  

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

The Mission:

The mission of the US Director of Fieldwork is to lead the US Fieldwork Team. This position is responsible for optimizing team performance, project delivery, improving client satisfaction, project level KPIs and panelists experience.

The US Director of Fieldwork is also responsible for working closely with other department heads to ensure cross-department teams are working efficiently and effectively in a collaborative setting.

• Manage and support the US fieldwork Team, delegate work, lead, train, motivate, develop, and appraise staff:
  • Provide first line support for any queries.
  • Escalate any potential issues regarding staff.
  • Conduct reviews, provide development plan and monitor KPIs.
  • Oversee workload within the team.
  • Ensure smooth handovers for any holiday coverage.
• Work with the CPO and the HR Business Partners on ensuring the team has a high employee retention rate, by fostering an employee focus management style. This includes ensuring all team members are reviewed quarterly, clear job specs, motivating personal goals, and visibility into career progression plans.
• Support the Sales and Operations team leaders on building strong client relationships with key accounts and support the sales process as necessary in key client meetings.
• Proactively manage stakeholder expectations with Sales/Management/Operation/Clients
• Collaborate with the US Operations Directors to ensure Project Managers and Fieldwork Coordinators are working together in a unified and efficient manner.
• Develop and implement the required processes and training programs for the US Fieldwork Team to ensure sample requirements are achieved in accordance with client’s expectations and established company targets.
• The US Director of Fieldwork shall work alongside with the panel team to minimize panel attrition and fatigue and support the company's long-term goals of growing and maintaining the M3 panel.
• Create, review and/or update documentation when processes and guidelines are introduced or modified.
• Work with system engineering team to ensure continuous improvement and implementation of features within the MR system and other operational tools in order to improve fieldwork efficiencies.

• Extensive experience in an active Fieldwork Management role in the medical/healthcare market research field.
• Thorough understanding of both qualitative and quantitative domestic and international market research projects
• Excellent understanding and knowledge of the market research industry and operations
• Exceptional time management, people and team leadership skills, organizational skills, attention to detail and ability to multitask
• Well-developed analytical and creative problem solving skills.
• The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services.

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization