Associate Director of Quantitative Research

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Associate Director of Quantitative Research at M3 Global Research, an M3 company.

About the Business Unit:  

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

The Mission: 

The mission of the Associate Director of Quantitative Research is to manage and oversee a team of Market Research Project Managers. He or she will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Quantitative Research will also assist with updating processes and internal systems to ensure the team is working as efficient as possible. This is the ideal role for someone who has management experience in market research specifically focused on online healthcare research.

• Manage a team of 6-7 project managers and monitor team KPI's and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and operations staff to address issues and/or make recommendations to improve performance on research projects.
• Work closely with the Director of Quantitative Research to adapt, develop and initiate processes, procedures and system enhancements
• Investigate and manage project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitor productivity and quality of data collection of their team’s projects.
• Oversee the billing process of the team, and ensuring projects end with expected profitability.
• Oversee the training of any new team members, as well as the training needs of current employees.
• Responsible for approving PTO, expense reports, and yearly reviews of their direct reports

• Bachelor's degree or equivalent work experience preferred.
• The candidate must have at least 5+ years of experience in Quantitative Market Research.
• The candidate must have 3+ years of project management experience.
• Experience in health care focused Market Research preferred.
• Business development experience preferred

• The candidate must have a minimum of 1 year managing employees.
• Candidate will preferably have experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must multi-task and can work well under pressure.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have strong Microsoft Office skills including Excel, Outlook and Word.
• The candidate must have well-developed analytical and problem-solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization