Product Success Manager

At Shipsy, we aspire to be at the forefront of technology with next-generation products that change the way logistics is managed, and positively impact millions of people

Over the past 6 years, Shipsy has gained a dominant share in the domestic logistics space with over 30% of the India courier/express industry flowing through our system. We have also gained a foothold in international markets with companies in Saudi Arabia, UAE, North Africa, and Southeast Asia using our platform. 

Global trade still largely runs on a messy chain of emails and excel files. Trillions of dollars of trade essentially run on a platform called email. Shipsy is there to solve this problem. Shipsy's SaaS-based platform helps businesses manage all aspects of international trade - working with vendors to procure rates for shipping, having a digital workflow management platform to complete all documentation related activities, integrations with global shipping lines to bring about an end to end visibility, and reducing invoicing errors through smart AI-based reconciliation. ~10% of India's global trade through its platform, thereby helping 5 of the top 10 exporters and importers reduce costs and get end-to-end shipment visibility. With roots growing in the Middle East and Southeast Asia, Shipsy is quickly becoming the de-facto platform to manage international trade.

Shipsy has recently raised investment from Sequoia Capital's Surge and Info Edge (~$8m, till date).

Our team is comprised of excellent individuals from top institutes across the country like IITs, IIITs, NITs with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain. In combination, we have previously worked at Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, etc., and have also been entrepreneurs. We have numerous research publications and patents. The core team has computer scientists, electrical engineers from IIT Delhi and Madras, and this core tech focus would contribute tremendously to your learning.
 

Product Success Managers work closely with our esteemed customers and help them achieve maximum value through engagement with Shipsy. This role is an overlap between Product Management and Customer Success with a strong focus on addressing customer pain points with a product-first approach. At Shipsy, we strongly believe in partnership with our customers and proactively taking steps to positively impact their business goals. PSMs are the key to the success of customers and Shipsy is a global platform of choice for managing logistics and commerce.

PSMs act as the Shipsy representatives in front of customers management teams, CXOs and working with closely on sharing insights from our product roadmap and helping them on key strategic initiatives, business roadmap. We work with various market leaders in various industry segments. PSMs help our customers stay ahead of their competition by building and adopting cutting-edge technology that drives a substantial portion of global commerce.

Responsibilities:

• Ensure that every customer derives the most value possible from the platform leading to retention
• Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges
• Analyze and elevate customer's consumption of contract, adoption of the product
• Proactively identify opportunities for the customers to improve operational efficiencies and find suitable campaign entities which could benefit from utilizing AI to grow their business
• Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions
• Actively make sure that you are knowledgeable on all aspects of the Shipsy platform

• Experience in Product Management in SaaS or product companies
• Excellent written and verbal communication skills
• Analytical mindset with attention to detail and excellent problem-solving skills
• Ability to think independently and learn as a member of a team
• Ability to identify and clearly articulate customer pain points and business opportunities that Shipsy can help them solve
• Intrinsically motivated to tackle unique client use cases, teach clients how to maximize platform performance

Shipsy is a remote-first company

https://shipsy.io/news/shipsy-announces-work-from-home-indefinitely-sets-up-hot-desk-for-team-to-get-together/
 

Shipsy Core values

• Customer Obsession - We believe our success coincides with generating tangible value for our customers. Our discussions start with the customer and work backward from there.
• Collaboration - We put a team above individuals. We openly ask for help. We solve problems as a team, leverage team member strengths, and collaborate, so a win for an individual is a win for the team.
• Think Big - We aim high and drive growth by thinking big and constantly challenge ourselves to achieve our true potential.
• First Principles Thinking - We try to dig deep into the most fundamental truth by asking WHY until we get there and challenge the status quo.
• Be The Problem Solver - We strive to find the answers by framing the correct problem statement, getting to the root of the cause, and eliminating it.
• Integrity - We encourage everyone to speak their mind without reservations respectfully and earn the trust of team members, lead by example and be consistent in whatever we do.
• Frugality - We push ourselves to accomplish more with less. We believe constraints breed invention and self-sufficiency.