Social Media Specialist

Job Title: Social Media Specialist
Duration: 12 Month Contract
Location: Beaverton, OR 97005/Remote 

Description
As our Nike Social Media Specialist, you will provide a premium and motivational experience by monitoring and responding to inbound social media messages from the Nike Community. Your goal will be to innovate and look for opportunities to inspire individual athletes to reach their personal goals and form a community relationship. You'll maintain the client voice and adhere to established department policy and procedures while working to create win-win resolutions for Nike and its consumers. You’ll interact with consumers, motivating them to reach their athletic goals, affirming their choice of Nike product,s and inspiring engagement with Digital Marketing.

WHO WE ARE LOOKING FOR

We’re looking for a Social Media Specialist, who will provide a premium and motivational experience by monitoring and responding to inbound social media messages from multiple channels and categories. This person’s goal will be to innovate and look for opportunities to inspire individual athletes to reach their personal goals and become better athletes through 1:1 social conversations. They will maintain the Nike category voice and adhere to established department policy and procedures while working to create outcomes where everybody wins for Nike and its consumers. They’ll interact with consumers, motivating them to reach their athletic goals, affirming their choice of client products,s and inspiring engagement with Digital Marketing initiatives.

WHAT YOU WILL WORK ON

• As part of working with the North America Consumer Services Social Media team, you’ll handle all Global English contacts for the accounts we support over Twitter, Instagram, YouTube and our Nike Apps. You’ll also connect with each consumer you talk to and provide premium customer service in every interaction. Along with serving consumers, you will also provide the management team with insights gained from routine health checks of the Nike websites and social media spaces, offering feedback related to key contact drivers, hot topics, products, athletes, website information, issues, and trends. You will maintain an up-to-date understanding of the entire Nike product line, marketing initiatives, software services, web properties, and events. In addition, you'll utilize systems and other support tools to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities.
• A typical day consists of working on the social cases that come into our queues. The cases coming in are from the variety of handles we support so you can expect to answer a variety of questions. You will work on each case and provide the best possible service with each interaction. You will keep track and report on any trending topics that we hear from our consumers. You will also attend weekly team meetings to stay up to date on policies and processes. 

WHO YOU WILL WORK WITH
You’ll be working in a team environment reporting to one of the Social Media Managers. You’ll work with our geo teams to ensure you’re in tune with global events and launches. You'll also work with Nike cross-functional teams to provide insight and feedback about their respective consumer communities.

WHAT YOU BRING

• Bachelors degree, preferably in communications or marketing or an additional 2 years of equivalent industry-related business experience in lieu of degree
• Excellent written and verbal communication skills
• Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office)
• Ability to read, speak and understand English
• Demonstrated initiative and ability to work independently and/or in a diverse team environment
• Proven strong problem-solving skills, analytical skills and attention to detail
• Excellent team and customer service orientation

All your information will be kept confidential according to EEO guidelines.