Business Operations Manager, One Shopify

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work. Our products allow entrepreneurs and brands to focus on what they do best: building and selling their products. Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

As Shopify evolves, our relationships with some of the largest companies in the world become multi-faceted, more complex, and more impactful to our merchants. This Business Operations team sits at the center of the One Shopify team. The One Shopify team builds and nurtures global partnerships with companies like Google, Facebook, TikTok, Apple, and Microsoft taking a holistic, cross-Shopify point of view. 

As a Business Operations Manager working with the One Shopify team, you will play a critical role in defining, measuring, and driving strategic and operational improvements across these partnerships. You will fully immerse yourself in structured problem solving, working closely with commercial and product leaders on business critical problems to influence One Shopify’s strategy, operations, and planning. You will do so by understanding and monitoring industry trends, adding structure to ambiguous problems, and surfacing performance / insights to enable decision making. You will work closely with cross-functional teams, including Product, Finance, Data Science, Marketing, Commercial and other Operations teams. 

What will you do?

• Use the first month to immerse yourself in Shopify’s culture through our comprehensive onboarding process while learning all about the One Shopify partnerships, our roadmap, and how we measure performance

• Build consensus among cross-functional teams and influence decision-making within senior leadership audiences

• Gather and analyze large amounts of information quickly to deliver insights and enable decision making internally and in conjunction with our partners 

• Assist in strategic planning activities to identify and articulate strategy, priorities and align on performance metrics / KPIs / OKRs

• Collaborate with cross-functional teams, including Product, Commercial, Finance, Data, Marketing and other operations teams to drive alignment and surface insights

• Building operational processes for constant cross-functional alignment, with visibility into progress and risks, early feedback and rapid decision-making

• Define and optimize shared practices, while understanding when and how to customize for a specific context or let teams diverge 

We’re looking for someone who demonstrates:

• Strong communication, problem solving / analytical, project management and organization skills

• Exceptional stakeholder management skills and ability to influence senior, cross-functional stakeholders

• Experience leading complex operational and strategic initiatives

• Strong data-based story-telling and decision-making, exercising good judgement in ambiguous circumstances (while being scrappy and pragmatic), and effectively communicating across a diverse team.

• Entrepreneurship mentality. Must be a self-starter, self-motivated, able to work independently and possess strong organization and time management skills to drive insights without all the information/data readily available 

• Passion for technology, and tech/e-commerce company experience

• Demonstrated experience in analytics and modelling, including advanced proficiency with Excel, PowerPoint (or equivalent), and basic/moderate knowledge of SQL (or aptitude to learn quickly)

• Experience in a fast-paced business operations, strategy, management consulting or analytics environment

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We also know that applying for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying. Ivana Pupovac is the hiring manager and she is looking forward to reading your application. 

Closing date: November 5th at 11:59pm EDT. Successful candidates can expect to hear back from us by November 19th at 5pm EDT.

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