Contracts Administrator

We are the UK’s #1 independent provider of voice, connectivity, mobile, phone system and cloud services.

We help c. 84,000 direct customers – businesses of all sizes and across almost every sector – connect better with their customers, suppliers and teams.

We combine straightforward solutions, including fibre broadband, mobile tariffs and phone systems, with friendly, helpful people to support businesses with their communications needs, now and as they grow. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers.

To provide administrative support to direct sales colleagues covering leads, generating contracts, calculating termination fees and sending them internally or externally to customers. Resolving queries within a given time frame.

Salary: Up to £18,525
Location: Prudhoe
Working Hours: Monday to Friday 9:00 - 17:30

• Monitoring team mailboxes for contract and web leads and processing as required
• Calculating termination fees for losing notifications and sales quotes
• Sending contracts out via e-signature and progressing these with our customers
• Administering web leads
• Creating opportunities and entering values for closed/won orders
• Resolving issues on order forms or with opportunities
• Liaising with internal colleagues and speaking to customers to resolve queries
• Working as part of a team against agreed framework, SLA’s and KPI’s
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation.

• Previous administration experience desired
• Able to work independently and as part of a team
• Customer service experience
• Keen eye for detail and ability to check own work diligently
• Knowledge of Microsoft Office 365 including Outlook, Word and Excel
• Ability to communicate effectively with internal and external customers
• Ability to communicate effectively via email
• Must possess a tenacious attitude
• Able to work under pressure against set SLA’s

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products

This job role will require a mixture of home and office based work. As such, you must be able to comply with our Health and Safety advice regarding your home working set up.