Learning Support Co-ordinator

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Fixed Term Contract - 7 Months 

The overall purpose of the role is to provide an efficient and professional support service to the Learning and Development team.  The L&D Co-ordinator will possess both excellent organisational and communication skills, have a proactive and professional approach and work effectively within a team.  Combined with these skills they will have genuine interest in working within the L&D function.

§  Administering and updating the learning management system

§  Provide first line support for any training and system queries.

§  Managing the scheduling of all internal training courses. Following the end to end process from room booking, trainer availability, delegate invites and course confirmations

§  Supporting the trainers with production of training materials

§  Tracking training activity and recording key MI ensuring that audit trail and training history complete and up to date, to include cancellation and evaluation data

§  Booking and recording all external training and professional qualifications

§  Managing booking of training resources and sourcing resource to build the training library or training kits

§  Raising Purchase Order requests in line with the purchasing policy and following up where appropriate

§  Tracking and monitoring training spend, ensuring alignment to budget.  Supporting management and reforecast of company training budget

§  Capturing and analysing key data to demonstrate ROI (return on investment) of training initiatives

§  Supporting training delivery, facilitation and follow up activity

§  Tracking apprenticeship activity and recording key MI ensuring that audit trail and history complete and up to date, to include cancellation and evaluation data etc

§  Support to create and maintain L&D and Apprenticeship processes and procedures

§  General administrative and ad hoc clerical duties to support the L&D Team

§  Documentation and maintenance of L&D processes and procedures

§  Challenge administrative processes as appropriate in order to implement more effective ways of working

Essential

§  Exceptional attention to detail

§  Excellent IT skills to include Outlook, MS Word, Excel & PowerPoint. 

§  Knowledge of processes and procedures

§  Excellent verbal & written communication skills

§  Exceptional organisational skills with sound ability to prioritise work load

§  Approachable

§  Solutions orientated

§  Team player

Health and Safety responsibilities

·         Follow Group and company policies and procedures at all times;

·         Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·         Use all work equipment and personal PPE properly and in accordance with training received;

·         Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;