Salesforce Administrator

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.       

• Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights
• Maintain overall system configuration, change control, and enhancements
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Manage instance to ensure data integrity, security and daily basic audits
• Assists in conducting training of Business Owners for new features and help with roll-out
• Present changes/system enhancements and overall training to diverse audiences
• Manage mass imports and exports of data
• Provide high quality support via ticket system
• Develop best practices for reporting, access models, SSO strategies and audit controls
• Master of governance limits and overall platform scalability (with Product, Developers)
• Develop best practices for emergency procedures around Salesforce
• Work on scalable packages that we can offer to all our clients (managed, unmanaged)
• Help with QA during projects and/or guide User Acceptance Testing
• Help with deployments (in a Github environment) and work towards continuous integration

• Working knowledge of relational databases design concepts and data management
• Well-versed in agile methodology / processes
• Experience in Salesforce migrations a plus
• At least basic understanding of Salesforce coding (APEX, Java etc.)
• At least a basic understanding of Salesforce integration options
• Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)
• Analytical business process development skills and problem solving skills
• Ability to troubleshoot system, process and data issues
• People Management experience a plus
• Open to discussions, team-oriented

 Prerequisites

• 3+ years technical support for web-based applications or similar
• 3+ years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base, ideally with some form of people management
• B.S. or a B.A. college degree or commensurate work experience

Please note that a pre-employment screening is required for this position. If your application is to undergo screening, the recruiter will contact you separately. You can find more information on the processing of your personal data in our data protection information.

Need support during your application?
Please contact:

Sarah Krupa or Olcay Duran
+49 30 327 88 279