Salesforce Consultant / Architect

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.       

Tasks:

• Supporting Presales during development of new business and ensuring proposal accuracy.
• Ability to understand a client's needs with a broad perspective in service solutions. Yet the focus of the role is to channel the requirements and needs in a ways that the standard toolset of the BSO Salesforce offering is brought to its full potential. 
• Delivering solutions that blends in well with the Bosch Service Solutions system landscape and adds as little overhead as possible to the standardized offering. 
• Any further customization is well challenged against capabilities of the Salesforce platform and best practice to implement them.

Competencies:

• Solid work experience in Service Delivery (candidate knows the general requirements in service delivery) AND/OR work experience with an ISV / software vendor (candidate knows how to map requirements and channel customer needs towards a generic product).
• Can articulate the business objectives and process(es) that the technology is enabling for the clients they have worked with (e.g. service request management, lead processing, pipeline management). 
• Ability to fully configure the Salesforce platform- creating Custom Objects, Validation Rules, Page Layouts.
• An understanding among other of Service Cloud, Design Flows, Visualforce and Apex.
• Proven experience effectively prioritizing workload to meet deadlines and work objectives.
• The consultant/architect should have strong communication and moderation skills to guide the scoping process, make a well grounded proposal, identify fits and gaps and present a clear vision of the solution that sets proper expectations with the client.  
• Candidate should bring the ability: 
  • to ask meaningful questions. 
  • to listen actively and attentively to a client. 
  • to propose and defend an opinion in an inclusive, non-obstrusive and nonaggressive manner.
  • to speak up (and down) to decision makers and a manager level person.
• to evaluate, consolidate, and reconcile different opinions and promote consensus on goals that can be committed to by a majority of stakeholders. 

Prerequisites: 

• Have previous consulting experience in Salesforce Solution Design. 
• Proven experience in Service Cloud and other experience with CRM technology.
• Salesforce.com certifications are highly desirable.

Please note that a pre-employment screening is required for this position. If your application is to undergo screening, the recruiter will contact you separately. You can find more information on the processing of your personal data in our data protection information.

Need support during your application?
Please contact:

Sarah Krupa or Olcay Duran
+49 30 327 88 279