Operations Excellence and Continuous Improvement Team Member

The Warehouse Group (TWG) is a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.  We are the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day.co.nz and TheMarket.com. To ensure we can adapt quickly to ever-changing customer needs, we’ve adopted an agile structure with a focus on collaboration, productivity and speed-to-market. 

Our Store & Sales Operations team members are experts in developing and coordinating the right environment to create great retail customer experiences and exceed sales and services targets. They are specialists in ‘better, simpler, cheaper’ in our stores - deploying, educating and enabling best practice in stores through process and systems.

As an Operations Excellence and Continuous Improvement team member, your key deliverable will be to drive change and improvement throughout our store network. You will uncover & layout a clear pipeline of works to deliver productivity gains & efficiency in our stores.

You will:

• Identify store pain, obstacles or confusion that causes a ‘less than excellent’ customer experience and develop and implement solutions
• Perform analysis and build plans to deliver value through our process, systems and people
• Apply methods to consistently drive waste, risk and poor customer experiences out from the operations of our business Engage and inspire key stakeholders to ensure they understand and actively support any required process changes and desired cultural shifts
• Provide coaching to engage and improve the capability of the store network team who use the new systems and processes you develop

To really succeed in this role, we are looking for an individual who has a deep understanding of an operations environment and what support they need. You will be someone who can look at retail store operations & identify opportunities for efficiency & productivity gains.

You will also be someone who can impart their strong knowledge of key lean methodologies & demonstrated background in continuous improvement (ideally from a retail/supply chain environment) into the wider team.

Our new structure and ways of working will see you extensively work cross functionally hence your collaboration skills will be top notch, coupled with the customer centric lense and approach you bring to work everyday. You will have a test and learn mindset and hold an openness to new ideas and a desire to develop them together with others.

As the nature of our new TWG agile approach continues to evolve, open-mindedness and resilience in the face of change will be key to our success. Most roles will no longer be rigid, in either their titles or their descriptions, so we need people who are up for a challenge and committed to helping Kiwis live better, every day.

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, you also get discounts across most of our brands, great team member benefits, and excellent career development opportunities no matter where you are in the business!

If you are the type of person who thrives on identifying and implementing processes that support change and address resistance to change, then this role could be a great fit for you.