Product Manager - Content

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

At SquareTrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.

We are looking for a product manager to own our content authoring product and roadmap. In this role, you will ensure that we deliver the right content in emails, landing pages and other digital content experiences for our customers across the globe. You will be responsible for creating a better product and process for stakeholders to create and update content, ensuring that we communicate effectively with our customers.

This role partners closely with internal business partners to understand business objectives, gather the requirements, and then work with an engineering scrum team to figure out implementation options and deliver a best in class content experience. In this high impact role, you'll directly impact customers and the success of the business.

What’s Great About This Role?

• You’ll work on interesting problems that directly impact customers and the business
• You’ll own products from beginning to end, including defining the initial MVP and scaling
• long term
• You’ll own the external facing content experiences for our global business
• You’ll rethink the process and tools that are used to manage and update content
• With lots of variety in our ever-changing, fast-paced, entrepreneurial environment, you
• won’t get bored

You're A Great Candidate If You :

• Are highly detail oriented and enjoy figuring out how to make products better
• Have strong communication and team building skills
• Have strong analytical skills to make smart prioritization decisions that balance user
• experience, technical, and business trade-offs
• Nice to have: Experience with CMS platforms (example Acquia)

• 2+ years experience as a Product Manager delivering applications
• Familiarity with agile scrum and software development
• BA/BS degree

Some of the benefits of working @Squaretrade include: 

• Competitive salaries, benefits (medical, dental, vision), flex PTO, 401k matching, paid parental leave 
• $80 per month connectivity reimbursement
• Respect for your work-life balance
• A paid volunteer day to give back to the community
• Flexible work schedules - some roles are hybrid allowing you to work from home a few days per week.
• Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is an Equal Opportunity Employer