Fan Expo US - Event Operations Coordinator

FAN EXPO HQ is the largest pop-culture event producer in the world.  Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comics & Entertainment Expo, FAN EXPO Vancouver, and more.

FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

Ready to embark on a new and exciting adventure? Read on.

• Plan and organize all logistical aspects of each event.
• Deliver events on-time and on-budget and to seek to continuously improve event delivery and creativity.
• Co-handle relationships and negotiate partnerships and costs with facilities and outside suppliers including AV, general services, cleaning, F & B, staffing agencies, signage, registration, security, decorators and contractors.
• Act as the liaison between the sales team and show management regarding floor plans, room layouts and booth  regulations. Responsible for obtaining necessary approvals from relevant authorities.
• Control exhibitor/ sponsor communications and services as it relates to the operational details of the event.
• Oversee event move in / move out logistics, event set up, staffing
•  Ensure health and safety compliance on-site and within the office.
• Lead show and office supplies and assets onsite, in warehouse and with third party storage.
• Work on operational budgets, YOY proposal analysis, invoice review and reconciliation
• Oversee the maintenance and growth of our registration process, ticketing, and  badges.
• Oversee operational website updates and efficiency.
• Maintain good knowledge of contractors and venues to evaluate the services, facilities and best practices that are available within the industry.
• Collaborate with other departments including sales, sponsorship and marketing teams to ensure all processes are efficient and effective as possible, suggesting new processes where necessary.
• Work with the senior management team to enhance the product and service offering across the portfolio to maintain market leadership.
• Manage the effectiveness of office operations.
• Assist with diverse range of tasks throughout portfolio and office.

• Highly organized and detail-oriented
• Strong time management skills and adaptable to constantly changing priorities
• Ability to work under pressure, balance workload and meet tight deadlines
• Critical thinker who can make suggestions for improving event and process
• Strong verbal and written communications skills
• Positive attitude, strong work ethic and team player

Requirements:

• College or University degree in event management, business management or project management
• 3 – 5 years of operational and/ or event management experience
• Experience with Illustrator and floor planning considered an asset
• Experience with Salesforce and/ or other CRM platforms considered an asset
• Logistics experience considered an asset
• Proficient in Microsoft Office applications
• Must be available to work evenings and weekends during event dates
• Travel 4-5 events per year within Canada and US. Valid passport is mandatory

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a job here.