Human Resources Associate Bilingual

MMINDY

Money Mart Financial Services is a leading provider of financial services in North America. For 40 years, we have been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. 

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, check cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Money Mart Financial Services provides solutions.

GENERAL FUNCTION

The Human Resources Associate will be responsible for supporting the Human Resources needs across the North American operations. Responsible for providing assistance with clerical and technical support in such areas as recruiting, employee relations, compensation, training, and benefits. The incumbent will gather information on employee training, skills, wages, promotions and general work history and maintain a good working relationship with HR Business Partners across North America.

HR

• Act as the liaison between Corporate and Payroll department to ensure efficient transfer of Payroll information
• Respond to questions related to our internal Human Resources Policies and Procedures received via inbound calls, emails and support tickets.
• Manage centralized email box and Support Central tracking system.
• Troubleshoot and resolve issues.
• Coordinate and assist in the implementation and communication of new HR initiatives as required.
• Effectively communicate company policies to staff.

Admin

• Ensure all HR files are saved as an electronic file in Workday, as well as general filing.
• Prepare promotion, transfer, termination, offer letters, job abandonment, job change, employment verification, and termination letters
• Complete unemployment claims, employment verification forms
• Locate filed materials upon request, and ensure that materials are given only to authorized users.
• Ensure process documents for all major tasks are kept up to date.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Fax, photocopy and scan documents as required and general mailing of letters and forms
• Receive and distribute all forms of correspondence.

HRIS (Workday)

• Utilize Workday to maintain all employee changes.
• Hire, terminate, promote, comp changes, place workers on leave, and transfer employees.
• Enter one time payments
• Coordinate and train employees and management in use of workday and other HR procedures.
• Create reports to organize reporting structures in Workday.
• Works directly with users of data to resolve data integrity issues and inappropriate data usage
• Responsible for the testing and impact analysis of all changes to HR systems
• Conducts audits to ensure data integrity is being maintained
• Launch workflow process in Workday

EDUCATION 

• Completion of College Diploma or Bachelors degree

EXPERIENCE

• 2-3 years of Human Resources Administrative/Coordinator experience.  Proven track record supporting multi-site retail organization would be a definite asset.
• Experience in the areas of both traditional and progressive recruitment practices.
• Experience working with HRIS systems (Workday preferred)

SKILLS

• Verbal and Written Fluency in English and French Canadian languages required.
• Strong organizational skills required to identify priority actions, meet deadlines, handle multiple projects, elevate critical issues and follow up.
• Proficiency with a variety of personal computers and pertinent systems and software packages. (Microsoft Office Suite, HRIS and industry standard software applications, Visio)
• Ability to set priorities to meet various deadlines and maintain a flexible schedule in a fast paced work environment
• Strong interpersonal skills to deal effectively with people and situations within and outside the organization
• High degree of discretion and diplomacy to deal with sensitive/confidential matters
• Excellent written and verbal skills and comprehension
• Service oriented
• Excellent problem solving skills
• Attention to detail to deliver quality work

PROBLEM-SOLVING 

The majority of the duties for this position are set out in process and policy.  However, there are day to day decisions that are left to discretion. All issues that do not conform to procedure and policy are referred to the HR Manager.