Agency Operations Manager

Brainrider is a B2B marketing and creative services agency with teams in Menlo Park/San Francisco, Los Angeles, Seattle, New York City, London, and Toronto. We work with in-house marketing teams, creative teams, and internal agencies to fill capability and capacity gaps, enabling them to execute their brand and growth marketing programs at scale.  

We are a team of craftspeople. Our understanding of B2B and digital marketing earns our clients’ trust. We are successful when our clients value the work we produce and the expertise we share. We hold ourselves accountable. We are driven to become better. We do our best when we work as a team. 

Are you our next team member?

Our client in Menlo Park is one of the most innovative companies on the planet, and we are helping them build and support their Agency Operations. 

As an Agency Operations Manager, you will support the AO Lead and our overall program governance and best practices as you work to assist with helping optimize the system through which our client’s Global Business Marketing outsources the production of Marketing  assets in support of regional and global programs. 

The ideal candidate has experience working with marketers, project managers, creative and digital teams to identify opportunities and gaps with agency partners. You have experience handling agency escalations and routing issues to the right teams, and finding creative solutions.

You're also eager to get your hands dirty, working on establishing best practices and helping drive awareness about Agency Operations, from onboarding new agencies, to following up on partners feedback on them, you have a full understanding of the organization and how to support each of the internal teams with the right agency.

What You'll Do:

• Partner with teams to execute on outsourcing and supplier management through existing programs
• Evolve the North America agency roster to meet resourcing needs and strategic objectives
• Onboard and manage approved suppliers, including contracts, training, performance reviews and financial reporting 
• Support initiatives like bi-annual reports, diversity dashboards, spend reporting, performance program, and agency training programs
• Help drive awareness of Agency Operations, the MSP and participating suppliers

What you'll bring

• 5-7  years of relevant or related working experience in agency operations or within the advertising industry
• Supplier management experience is a must
• Client-service minded
• Strong understanding of marketing business and staffing models
• Project and Program management  experience demonstrating creative problem-solving
• Excellent oral and written communication skills
• Experience with data analytics and reporting 
• Experience with reporting analysis and insights using internal tools, data and spreadsheets

Due to COVID-19 Guidelines, this role is 100% remote until further notice.

We offer competitive salaries, paid vacation, work from home (WFH) support and set-up assistance, 401K options, and a wide variety of other great perks!

The fine print:

• Please include current resume and cover letter, we would like to learn more about you and your experience
• Candidates selected for next steps will be contacted
• You can learn more about working with us at Brainrider Careers 

Brainrider is a place where everyone can do their best work and be themselves. We work as a team, plain and simple. We respect and value the unique characteristics, skills, and experiences of everyone, and support and champion each other to be the best we can be — for ourselves, our team, and our clients. We recognize that a diverse and inclusive workplace leads to better ideas, better solutions, and better results. And we’re here for that — and for you. We #ridetogether.

Relocation and sponsorship are not provided.