PPM Remedial Co-Ordinator

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

• Responsible for the co-ordination of all remedial works within remit, detailed planning of work with regional procurement leads, commercial and other service delivery teams.
• To accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.
• To monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Management and completion of disruptive planned works within the Regional Operational Management.
• Requesting and updating quotations for corrective works, issuing purchase orders for materials and subcontract orders.
• Administration of remedial work order submissions onto the client system and work flowing through to relevant departments.
• Be aware of commercial requirements on contract and limit of scope.
• Updating and responding to compliance queries when required.
• To develop and maintain a good understanding of the core MAXIMO application, the facilities management services provided to customers, and all relevant process and procedures
• Administration of immediate business critical remedial work order submissions and ownership through to completion.
• To take action to keep up to date with changes to the contract and apply to the system.
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• Be aware of the business continuity plan for the part of the business you work in.
• Attend training and other meetings as required and to make specific training needs known to line management
• Any other requirements of  Line Manager.

• Experience of working in a busy office environment
• Excellent administration skills
• Highly organised with attention to detail
• Strong Microsoft Excel skills
• Able to work on own initiative and manage own workload
• Relevant experience in a similar role
• Competent in using Microsoft Office suite
• Use all types of technology – telephones, faxes, e-mail, photocopiers, printers
• Excellent communication and interpersonal skills
• Team player
• Well organised and prepared to be flexible in their approach Is familiar with different types of building engineering systems
• Previous experience in Public Sector service
• Specific experience in a particular FM and planned service.
• Good compliance and SFG20 knowledge
• Experience in the management of internal multi skilled service delivery teams

BPSS clearance will be required.