Business Operations Analyst

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian Partner Solutions (EPS) is seeking a Business Operations Analyst to join our  team!

Experian Partner Solutions (EPS) helps 300+ businesses protect their 60M+ customers by building enterprise-level (1) identity, (2) credit, and (3) data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit Direct-to-Consumer form Experian Consumer Services, a $900M business segment inside the $5B global information services company commonly known as Experian.

What you’ll be doing

The Business Operations Analyst (BOA) is a subject matter expert (SME) on the systems that power Experian's APIs. The BOA reviews data collected by Experian's internal monitoring tools, researches potential system issues, and escalates to the appropriate teams as necessary when issues are found.

EPS has several system monitoring tools that generate data. Your primary responsibility is to review that data and detect system issues. E.g. The Daily Trend Monitor is an Alteryx application that runs 100+ SQL queries daily and collects 90k+ data points, such as error log counts, API calls, and enrollment changes. Alteryx then filters down those data points and creates an Excel file with about ~1k potential issues. Your job is to review this data and determine if they are actual system issues or just statistical noise.

You do this by:

• Writing and running ad-hoc database queries
• Reviewing Tableau dashboards
• Checking system logs
• Using internal API tools to perform tests

What your background looks like

• Strong data and analytics skills.
• Experience with programming or API implementations.
• Experience working with databases and SQL.
• Tech savvy with the ability to learn things quickly.
• There is a lot to learn to become an SME on how our APIs and systems work. 
• Expected ramp-up time is 2-3 months.

Perks

•  During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Eligible for 15 days of Flexible Time Off (FTO) annually, FTO hours accrue per pay period, starting with the first pay period you are employed , five sick days and two volunteer days (plus eleven paid holidays)
•  Competitive pay and comprehensive benefits package, with a bonus target of 10%
•  Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.