Digital Program Manager - Global Digital Marketing Operations

Experian is looking for a talented digital program manager to join its global digital marketing operations team. The digital program manager will play a key team leadership role by managing ongoing digital marketing operational requests, as well as a variety of larger initiatives.

About us, but we’ll be brief

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

We are very proud that FORTUNE named us one of The 100 Best Companies to Work For. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

The global digital marketing operations team is responsible for day-to-day operation and support of Experian’s global web properties. This includes:

• Work closely with website content owners, our key stakeholders, to provide them guidance and expertise on variety of digital marketing topics, such as UX, content strategy, SEO, and conversion optimization.
• Troubleshooting and resolving issues and support tickets on a variety of website related issues (e.g. content management system, blogs, web analytics).
• Daily triaging and prioritization of bug, enhancement, and other miscellaneous requests.
• Partnering with our Engineering (web development) team to resolve issues or complete website enhancement projects.
• Serving as a “product owner” and primary point of contact with stakeholders who have submitted requests.
• Developing and expanding a digital marketing training program that helps content owners learn how to use the different tools that make up our marketing technology stack.
• Working with the leadership team to properly prioritize operational requests along with larger initiatives that make up our digital roadmap.
• Perform project and resource planning to ensure strategic goals are being met.          
• Work seamlessly within our Agile development environment, with a strong understanding of Scrum/Agile methodology. Must demonstrate a passion and commitment to evolving our team’s Agile ways of working.
• Relentlessly drive the team’s projects forward, while maintaining engagement and cooperation from project team members and stakeholders.
• Structure and manage a communication plan that ensures effective communication both within our internal teams, as well as with stakeholders.
• Help develop a global digital governance model.
• Help establish KPIs and reporting to fairly and accurately assess project/program success.
• Synthesize and present relevant information on key milestones to project stakeholders.
• Escalate critical issues appropriately.
• Send out communications regularly and promptly on website issues impacting availability of any of the systems/services our team supports. (This requires occasional weekend/evening work.)
• Motivate and manage a team (both direct reports and peers)
• Perform website content updates as needed for web pages managed by our team.
• Assist with testing of enhancements and new website features.
• Coordinate user acceptance testing as needed.
• Manage the requirements gathering process and related documentation for the team’s projects.

• 7+ years digital project management experience (preferably on large-scale digital projects)
• 5+ years of experience managing content heavy websites or eCommerce
• 3+ years of experience working on Agile/Scrum development team
• Strong understanding of Scrum Agile principles
• Expertise in JIRA and Confluence
• Broad digital marketing subject matter expertise
• Experience with business and technical requirements analysis and business process modeling
• Experience managing all PM activities, including preparing project status reports, taking meeting minutes, tracking approvals, change management, stakeholder management, communications, planning, benefits tracking
• Experience with an enterprise content management system (experience with AEM a plus)
• Experience managing a team
• Bachelor’s degree in computer science or a related field
• Current Scrum Product Owner certification from a recognized certification provider

Perks

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.