Capital Enablement Program Manager

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design.  Learn more here: https://www.shopify.com/careers/work-anywhere

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by operating in a fully distributed work-from-home “digital by default” environment as we build the future of commerce. 

We are looking for a savvy enablement manager to guide and develop our financial solutions programs for the global revenue acceleration team. As the Capital Enablement Program Manager you will be expected to enable our merchant facing teams on our financial solutions products, with a focus on capital loans. Enablement will be conducted in live animated sessions, recorded videos, through Learning Management System (LMS) courses, and via written communication.

Working closely with our product, product marketing and sales leadership teams, you will create and iterate content that will help our merchant facing teams efficiently propose and demonstrate the value of our financial solutions products. You will draw on your experience with regulated products, to skillfully craft a sales narrative that will comply with financial regulations and reporting responsibilities. Your proven history of collaborating across teams and disciplines will help ensure you are successful in this role. You’ll use your love of helping others, sharing knowledge and breaking down complex concepts into ‘easy to understand’ narratives to help the teams learn and grow.

Responsibilities

• Develop and lead the successful execution of product enablement programs to ensure internal merchant-facing teams are equipped with content, resources, tools and training to effectively differentiate and sell the Shopify Platform

• Distill large amounts of information across disparate systems to create a cohesive view of the product positioning, value proposition, competitive intel and FAQs

• Create engaging talk-tracks, address objection handling and develop assessments for Merchant Facing teams to test their knowledge

• Develop enablement programs through various tools (e.g., LevelJump) to help reach the learner audience, along with facilitating and delivering high quality enablement sessions both live and recorded 

• Ensure alignment of product enablement activities with key internal and external events, such as new product releases, campaigns, and other enablement activities

• Define and differentiate between product onboarding modules and results-driven continuous learning

• Listen and identify coaching opportunities to ensure compliance with product positioning and industry standards  

• If required, coach trainees with sales conversations and sales processes

• Collaborate with Product Marketing, Go to Market (GTM), craft enablement, and other teams to identify and develop core sales training and enablement curriculum, customized regionally as needed, for various internal and external audiences

• Multi-task across simultaneous projects and deadlines, collaborating with appropriate team members

• Measure and report on the effectiveness of programs conducted, and provide key stakeholders team learnings and feedback post-enablement programming 

• Determine opportunities for improving the product learning experience and identify innovative techniques for delivery, leveraging adult learning principles

• Successfully accomplishes responsibilities with minimal direction or oversight

• 3 years experience in the lending industry

• A passion for continuous learning

• Exceptionally strong written and verbal communicator with a flair for presentation and facilitation for online training delivery

• Demonstrated success working cross-functionally and driving cross-functional projects to completion 

• Demonstrated ability to create high quality content that improves the merchant experience, ideally in a financial services space or environment

• Experience in sales, customer success, product marketing, consulting, partner or sales enablement 

• Ability to work independently and manage multiple initiatives while delivering under tight deadlines 

• Hard working with a "no task is too small" attitude.

• Strong problem-solving skills with the ability to thrive in a fast-paced, unpredictable environment 

• A skilled enablement manager should be an expert storyteller and possess excellent knowledge of merchant trends and Shopify context

• Proficiency in Google Suite

Nice to Haves

• Project Management experience or certification 

• Experience with LevelJump, Continu or other LMS tools would be an asset

Closing date: Friday, October 29 (11:59PM EDT).

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.