Technical System Analyst

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

• Design and integrate solution architecture and technical delivery of loyalty and promotions capabilities on Merkle P&LS native platforms for experience-driven, multi-channel, enterprise customers.
• Consult with Solution architects, Delivery teams, Support, engineering and infrastructure management to help design promotions and loyalty solutions, identify opportunities to modify and mature solution architecture to accommodate changes across multiple technical projects and implementations
• Build alignment with Product, Solution Architecture, Client Relationship, Strategy, and Delivery teams on features necessary to support client technical deliverables and success metrics.
• Participate in training on Merkle alliance partner platforms, integration into solutions, and develop POC reference implementations for integration into partner platforms.
• Establish and document the technical strategy, goals, and capabilities appropriate to mitigate unknowns in complex solution ecosystems by collaborating with technical resources across internal and client teams.
• Develop an advanced level of platform and product knowledge
• Perform technical architecture, system analysis, and requirements analysis to determine project requirements to ensure projects are clearly scoped, architected, tested, delivered on time, and sustainable.

• BA/BS degree in Computer Science, Information Technology, Engineering or related technology field
• 3-5 years' experience delivering software development projects
• Experience working on collaborative technical projects
• Experience developing in an object-oriented programming language
• Experience integrating synchronous and asynchronous APIs, data feeds, and flat files
• Familiarity with Agile and Waterfall software development lifecycles
• Knowledgeable in usage and development of UML (Unified Modeling Language) based designs, experience in the modeling of dynamic software behavior.
• Familiarity with version control (git)
• Knowledge of the Software Development Lifecycle (SDLC)

Preferred Qualifications:

• 3+ years of experience of hands-on delivery and implementation on high transaction SaaS driven customer experience platforms
• Experience with the Atlassian suite or comparable products for documentation, backlog management, milestone, and metric tracking
• Working experience with cloud platforms (AWS, Azure, GCP)
• Experience sizing and architecting cloud hosted SaaS delivered Solutions
• Working experience in a global technology team

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

All your information will be kept confidential according to EEO guidelines.

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