Customer Care Specialist I

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

What you’ll be doing

Experian is seeking Customer Care Specialists to join our growing Call Center in Costa Rica. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Ability to perform all functions of Consumer Services Associate I and: 
• Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling. 
• Inbound calls handling for our different lines of business 
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports. 
• Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel. 
• Educates consumer on dispute management and offer options for immediate resolution. 
• Identifies and investigates dispute issues. Contacts original credit grantor to obtain appropriate dispute information. Inputs information into database system. 
• Maintains the integrity of the database by ensuring data quality and accuracy. 

How your background looks like

Qualifications

• 6 months to 1 year of Call Center Experience (Required) 
• Excellent English communication skills (Required) 
• Good knowledge of Experian products and services 
• Good knowledge of web-based systems 
• Good PC and mainframe computer skills 
• Good customer service skills, including telephone etiquette 
• Good problem solving and analytical skills 
• Good knowledge of federal and state regulations on credit reporting 
• Proven previous job stability, including maintaining long-term work relationships with former employers 
• Must be able to clear the company’s pre-employment screening 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.ll your information will be kept confidential according to EEO guidelines.