Workspace Strategist

At Shopify, we care deeply about our people and workspaces. By cultivating this deep care and understanding, we’re able to create unique spaces to share, scale, and encourage Shopifolk to do their best work. As a Workspace Strategist on the Real Estate team, you will help build out our user research lifecycle, generate insights, create strategies, support change management, and scale strategies. You will focus on data-informed design planning that creates the best possible user experience for Shopifolk across our ecosystem of workspaces. The workspace strategist is responsible for user experience and user’s touchpoints with Shopify spaces

*Please Note: This role is for a 1-year contract position.

This is a fast-moving role requiring a high degree of agility, grace under pressure, and an ability to adapt and pivot as needed. Ideally, you’re someone who enjoys navigating ambiguity, diving into the deep end, getting your hands dirty, and doing what it takes to get things done. You’ll be successful in this role if you’re detail-oriented, highly organized, tech-savvy, creative, and you have effective communication skills that enable you to build high-trust relationships.

YOU'LL WORK ON THINGS LIKE:

• Creating the user research lifecycle (discovery, design and development, implementation, measuring success, feedback) 

• Working collaboratively with Workspace Operations team members to identify workspace strategy goals and provide recommendations

• Headcount modeling and capacity planning 

• Analyzing data and insights to create workspace strategy for our ecosystem

• Scaling strategy by creating design guidelines, kit of parts, space planning calculations

• Spearheading both qualitative and quantitative research methods and analysis

• Piloting new concepts and leading workshops, usability testing, and field studies

• Helping to establish success metrics once a workspace project is launched, and measuring against those metrics to provide synthesized data the team can use on future projects

• Building relationships with our partners to leverage their internal R&D teams

• Thinking creatively about different types of spaces to influence the future of work at Shopify.

• Passionate and curious about UX and product research (our product is Shopify physical spaces)

• Interest in creating, iterating, and scaling user experiences, strategies, and programs in physical spaces 

• Interest in interior design and workspace strategy

• Exceptionally organized with great time management skills

• The ability to jump right in and showcase ownership

• Experience managing multiple complex projects and prioritizing projects in the face of frequent change

• Very comfortable with highly independent work and setting your own objectives

• Energized by challenges; able to thrive in complexity and ambiguity

• Known for being highly dependable, responsible, accountable, and curious

• Forward-thinking and innovation: able to anticipate future needs and courageous in evolving programming as needed

• Highly values teamwork

• Proactive and assertive, with a clear understanding of what needs to be done next

• Confident in advocating for your program/project, while staying curious and humble

*BONUS EXPERIENCE*

• A transferable technical skill (think AutoCAD, SketchUp, Microsoft Projects, etc.)

• A technical background in research or creating and scaling UX strategies in physical spaces 

• Experience working on commercial property projects and/or interior design teams

• Product or project management experience

• Effective leadership skills with proven ability to influence at all levels

• Service design experience

We know that applying to a new role takes a lot of work and we truly value your time. We're looking forward to hearing from you!

Closing Date: Friday, October 29, 2021

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.