Senior Coordinator, Marketing Operations – Program Management

Since our founding in 1979, Money Mart Financial Services has been committed to our mission of serving our customers with straightforward, relevant products that meet their evolving financial needs. We began providing accessible and convenient financial services to unbanked and under-banked consumers as the Monetary Management Corporation, and later became DFC Global Corp. In January 2018, we began doing business as Money Mart Financial Services to reflect the expanded services we now provide our customers.
 
We provide over 10 million solutions to our customers annually, ranging from money transfers to installment loans online and across our 700 retail locations in North America, Money Mart Financial Services is one of the largest and most diversified providers of non-standard consumer financial products in the world. Even after more than 30 years of service, we continue to find new, innovative ways to serve and empower our consumers. Money Mart Financial Services brands include, National Money Mart, Money Mart Canada, The Check Cashing Store, Aspen Financial Direct and Insta-Cheques. 

GENERAL FUNCTION

This role will work on our marketing operations team which is the engine of our consumer facing marketing across North America.  This is a chance to be part of a growing organization that is moving fast to ensure we put the customer front and center in all we do as we bring new marketing programs to life.  In this role you will work closely with other members of the marketing, product, operations, and digital teams to support exciting new growth initiatives for the company.  Specifically, this role will be responsible to develop, govern, and iterate on the foundational processes that make the greater Marketing Team as efficient and successful as possible. This individual must be organized, driven, and inspire a spirit of continuous improvement in the broader team.

DUTIES/RESPONSIBILITIES

• Design, implement, support, maintain, and/or improve the foundational processes that enable the marketing department to meet established operational goals and meet legal and compliance mandatories.
• Departmental Budget: tracking & reconciliation, monthly accrual report, PO Creation, invoice approvals
• Vendor Management: List maintenance, Contract/SOW/MSA process, Vendor On-boarding/Access
• Planner/Calendar management: Demand intake/scoping, scheduling, calendar maintenance, responsible for the high-level view of total volume of work/dependencies between work items/potential collisions & risks. Own the project/campaign close process – post-mortem + lessons learned to drive continuous improvement.
• Point person for communications to the field on marketing intiatives
• On-going process review across the department – optimizing, governing/managing foundational processes for efficiency and success
• Compliance & Legal process owner – ensure all team members understand the appropriate and most efficient way to clear compliance/legal review to improve speed to market; handle escalations as needed.
• Reporting as needed: examples – Hubspot reporting across campaigns/initiatives to identify areas for improvement, offer reporting, etc.
• Manage time in the most efficient way possible and handle all customer inquiries with a sense of urgency.
• Support other campaign execution as needed based on capacity levels of marketing operations team.
• Handle escalations as assigned.
• Research, resolve and respond to questions received via phone, email, and provide support in accordance with current standards.
• Exercise sound judgement in authenticating qualifying customers and provide approval to store level.
• Update daily reporting and metrics.
• Develop in-depth product knowledge and judgement to review customer applications for marketing programs requiring specialized fulfillment and make necessary backend adjustments.
• Special projects and duties as assigned.

EDUCATION

• Bachelor’s Degree in a related field.
• Working knowledge of Microsoft Word, Outlook and Excel.  

EXPERIENCE

• 5+ years working in a high paced, operational environment. 
• Financial Services marketing experience preferred but not required.

SKILLS

• Demonstrated good judgment, excellent communication skills written and verbal, and strong assessment and analytical skills.
• Excellent organizational skills.
• Ability to multi-task, set priorities and manage time effectively.
• Exceptional problem solving relating to our products and services.

BENEFITS

• Medical / Dental/ Vision benefits available 
• Company paid life insurance
• Paid holidays
• PTO / 401K / Tuition Reimbursement
• All your information will be kept confidential according to EEO guidelines.

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.