Product Analyst

Who We Are:Interested in joining our team?  Here is some more information about us!  Ungerboeck provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Ungerboeck is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, St. Louis Art Museum, Shedd Aquarium, Detroit Symphony Orchestra, SoFi Stadium, Pittsburgh Cultural Trust, and The Forum. Some of our global clients include: ExCel London,  Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Ungerboeck:

We are on a mission to improve the lives of venue managers around the world. We are focused, and moving quickly. It is an honor and a pleasure to serve them, and we do so with software and service that exceeds all expectations.

We live by the unofficial motto of work hard play hard. Surround yourself with highly motivated co-workers that push you to be your best each day. Ungerboeck offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Product/Business Analyst - Remote

This position is open due to a promotion!

 The Product/Business Analyst will work as a member of our VenueOps Product Team during every step of the Product Development Process. The Product Team acts as a bridge between multiple departments making final decisions regarding which features go into each development release (called “Sprints”). Typically, our product sees 4-6 software releases per year.  

Our development process includes the following steps below and the Analyst plays a key role in facilitating the process. 

 Responsibilities:

• Develop an understanding of VenueOps products to meet the company's current and future needs.
• Conduct impact and exploratory testing to analyze metrics to continually improve VenueOps products products against industry trends.
• Facilitate periodic feedback review meetings with internal teams.
• Organize and prioritize product feedback from current customers and sales prospects into User Stories in ProductBoard.
• Evaluate product feedback to plan and lead development Sprints.
• Assist cross functional partners with designing product features.
• Assist team in achieving short and long-term goals relating to product growth.
• Follow-up with client after software releases to determine internal action items.
• Other duties assigned.

• Bachelor’s degree in business, economics, mathematics or any related field.
• Previous product analysis experience in a Saas environment.
• Advanced knowledge in Excel, MS Access, Tableau, Excel, DevExpress, or other similar report builders.
• Strong communication and facilitation skills.
• The ability to work under pressure and adapt to change.
• The ability to balance customer needs against the company’s vision.
• Excellent time management skills.

What makes you a great fit for this role:

• You have strong business analysis, product management, or project management experience. 

• You have experience with tools such as ProductBoard and GitHub. 

• You understand what it means “to fall in love with the problem, and not the solution” 

• You have the ability to analyze high level concepts and break them down into actionable steps for different stakeholders. 

• You are an empathetic listener and strong communicator, allowing others to feel heard while asking thoughtful clarifying questions and separating the emotion from the issue.  

• You can communicate with a wide variety of people from customers and prospects to our internal teams of Engineers, QA, Sales, Consulting, and Client Success. 

• You like to keep everyone in the loop - you don’t hold back communicating about goals, expectations, tasks, and feedback; you expect the same from others. 

• You prefer to argue both sides of an issue, and strive to see things from others’ perspectives.  

What’s in it for you?  

• Full benefits & exceptional 401k match   
• Working in a team of smart, yet down-to-earth colleagues who challenge you to be your best everyday   
• 3 weeks PTO, 8 paid holidays, and 2 paid floating holidays per year  
• Flex Time and Work from Home options   
• Personal training and on-site gym  
• Win at life by loving your job 

*All your information will be kept confidential according to EEO guidelines.

Ungerboeck is an equal opportunity employer and does not discriminate based on race, color, national origin, age, religion, creed, disability, veteran’s status, gender, sexual orientation, gender identity or gender expression.