Consulting Sales Engineer

Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.

The Mandiant Sales Engineer (SE) is responsible for supporting sales and revenue of Mandiant’s Advantage platform which includes Mandiant’s Threat Intelligence portfolio, Managed Defense (Managed Detection and Response service), Mandiant Security Validation, Mandiant Automated Defense and Mandiant Consulting offerings.
 

Specifically, this position is responsible for assessing opportunities, including presenting platform to showcase how Mandiant solutions scales threat intelligence and expertise, providing organisations with the capabilities needed to solve their cyber security challenges. The successful specialist is expected to leverage and partner with the direct field and ADR teams on lead generation, new account development and/or expanding existing accounts.

Mandiant is the leader in intelligence-led security-as-a-service. Working as a seamless, scalable extension of customer security operations, Mandiant offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, Mandiant eliminates the complexity and burden of cybersecurity for organizations struggling to prepare for, prevent, and respond to cyber-attacks.

The Mandiant Sales Engineer is a customer-focused, highly technical sales professional who provides support and guidance to prospective and current customers while collaborating with Sales Account Managers and partner organizations to recommend and develop appropriate Security-focused solution offerings.

The Mandiant Sales Engineer (SE) acts in a consultative fashion and is looked to as an expert in the Cyber Security field by the account team, channel partners, and customers.

What You Will Do:

• Understand the customer’s business drivers and how to map these to a Mandiant solution that meets both their needs and budget
• Articulate the benefits of Mandiant products and services to both technical and non-technical audiences. Understand Mandiant differentiators. Research the technical requirements of an opportunity to scope and architect a solution that meets the customer’s needs.
• Conduct Proof of Value customer evaluations for sales opportunities. This includes scoping the appropriate use cases in agreement with customer, installation, and configuration of Mandiant products. Provides PoV report/findings once completed.
• Works in tight collaboration with sales account managers to develop and execute on sales opportunities and campaigns within the territory
• Works in collaboration with Mandiant consulting team for services led engagements
• Prepare and deliver customer presentations, including demonstration of Mandiant products in-line with customer requirements and in support of marketing/partner activities.
• Act as an interface between the Sales organization and technical staff to resolve outstanding issues, engaging product management/engineering as required
• Provide written input for customer proposal and RFP responses including review of SoW where necessary.
• Providing product updates and technical advice to clients and partners on Mandiant Solutions

Day-to-day operations and interactions may involve some of the following technology areas: (in order of importance)

• SOC Operations - SIEMs (ArcSight / Splunk), SOAR, xDR
• Incident Response Concepts
  • Workflow procedures, evidence gathering, chain of custody handling
  • Host-based Forensics and Windows Internals
  • Malware Analysis - Static, Delta, and Dynamic / Runtime approaches
• Knowledge of scripting languages including API integration e.g. Python and Perl
• Cloud Infrastructure and Applications e.g. AWS, Azure, Openstack, Google cloud
• Virtualization Technology – Kubernetes, VMware, Citrix, HyperV, Virtual Desktop Infrastructure
• Application and Networking Knowledge including Troubleshooting:
  • Packet Capture
  • Network Proxies
  • Network Security - Firewalls, IDS / IPS, HTTP/SSL Proxies
  • Email Solutions – MS Exchange / o365, other email cloud Solutions, AV and Anti-SPAM products
  • Role-Based Access Control (RBAC)
  • Operating System knowledge and associated network protocols, troubleshooting

Requirements:

• Bachelor Degree or Master’s Degree in Computer Science or related discipline or Equivalent Experience
• Pre-sales experience in Cyber Security space and networking technology space. 
• Excellent knowledge and experience with a wide variety of IT technologies and security solutions.
• Overnight travel throughout the assigned territory/region is required, very occasional long haul

Additional Qualifications:

• Ability to independently prioritize and execute project tasks in a methodical and disciplined manner. Set and manage expectations with senior stakeholders and team members.
• Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of Mandiant products and solutions.
• Understand and be conversant about Mandiant competitors, their solutions, strengths, weaknesses, opportunities, and threats.
• Familiarity with various hacking and exploitation tools and methodologies, common malware families, and Anti-Virus / IDS / IPS evasion techniques
• Knowledge of industry frameworks e.g. MITRE desirable
• CISSP or other security qualifications desired (but not mandatory)