Market Manager

Launched in 1998, this pioneering British-born brand has specialized in creating unforgettable experiences - from city breaks, hotels, and holidays to theatre and spa days. lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
 
lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.
 
More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services.

As Market Manager, the key objective is to guide expansion of lastminute.com’s network of hotel partnerships, establishing and maintaining account relationships. The Market Manager leverages their experience in procurement, e-commerce, revenue management, and the hotel/travel/hospitality industry, generally, in order to manage lastminute.com’s hotel market and market partnership-related functions. Additionally, the Market Manager is expected to identify trends, optimize pricing, ensure content competitiveness and identify and secure potential sources of supply to satisfy consumer demand on lastminute.com storefronts.

Key Responsibilities

• Build strong supplier relationships and convincingly explain the strategic benefits of the lastminute.com products to grow bookings, revenues, and gross profit in assigned markets

• Evaluate existing partnerships and determine actions to optimize performance

• Recommend and execute strategies and promotional activities with hotel partners to maximize lastminute.com accommodation availability and content competitiveness

• Decide on promotional campaigns and conditions/criteria for participation

• Identify, prioritize, negotiate, contract, and onboard non-participatory hotels, ensuring favorable terms and conditions, while conducting regularly market visits

• Conduct bench market research for existing and potential partners

• Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; 

• Train and inform hotel partners on lastminute.com technologies, tools, and models

• Develop and implement solutions to unique challenges

• Prepare presentations and materials, not only for regular weekly/monthly supplier reports

Skills & Experience

• Fluent Dutch v.g. English and German written & spoken

• Three - five years of experience in sales, and/or revenue management, highly preferred within hospitality industry (OTA channels)

• Success in acquiring, building, and maintaining long-term customer relationships 

• Adapts well to changing and dynamic workplace and industry

• Strong interpersonal skills and ability to influence external/internal stakeholders 

• Travel industry contacts within relevant destination and market is a plus

• Possesses creative and innovative instincts and the ability to translate ideas into reality

• Strong problem-solving team player with analytical, and planning skills