Customer Service Administrator - Ethernet

At DWS we are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services. Where we differ is through selling to other businesses, not to the public, who we proudly refer to as our 'partners'. Selling wholesale to over 6,000 independent partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business. Impressive, right?

We have huge aspirations to continuously challenge what we do, and we have big dreams for the future. We are 750 strong and we are all immensely proud to work for a rapidly expanding company. We're pleased as punch with our culture which stems from a place of belonging, where you can do you; simples

What will you be doing as our Customer Service Administrator? It will be your job to ensure that all orders are progressed in a pro-active and efficient manner. You will be a member of a high-performance provisioning team in one of the fastest growing, leading IT and telecommunications providers in the UK. Full training will be provided.

You will be on a competitive salary of £20,000 per annum. 

• Data Provide team administrative tasks

• Data order processing

• Data cease processing

• Preparation & monitoring of team rotas

• Monitoring of team task queue

• Ad hoc admin reporting

• Telephone cover

• Monitoring of various departmental mailboxes

• Developing relationships with internal departments

• Being an active contributor to the operational environment and participating in the long-term goals for the business.

• Any other duties as required in the delivery of the role and as directed by the management team Manage Customers

• To deliver a first-class customer service using a variety of media (telephone, ticketing system and emails) in a high-pressure environment.

• To effectively manage the customer expectation and follow through with promises made to the customer.

• To be empathetic and understanding to customer issues

• To deal with customer complaints in a friendly, calm, professional and proactive manner. Self-Management

• Manage workload priorities within the guidelines set by management.

• Contribute to providing a high level of service, and communicate using various methods

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), days off for special life events, work from anywhere concept with occasional travel to the Chandlers Ford, Hampshire office for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.