Compliance Officer

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

We’re looking for you if you are Caring, Curious and Cheerful!

This role will ensure all shipments are compliant with international customs restrictions and carriers, investigating and resolving client-related compliance issues. You manifest after end-of-day processing, including pulling non-compliant shipments from the truck and logging issues. You do your best to ensure shipments comply with customs laws. You help find more efficient, cost-effective ways of doing things while ensuring shipments are sorted correctly and are compliant. 

You keep up to date with regulatory restrictions including U.S. and International Customs and our carrier partners and contribute to the evolution of the knowledge base.

Responsibilities to Clients

• Resolve compliance issues. Escalate when necessary.
• Educate clients to ensure compliance with company and customs policies.

Responsibilities to Team

• Liaise with Federal agencies when necessary.
• Work with other departments to audit shipments
• Understand changing carrier and customs restrictions.
• Follow all company policies and procedures.
• Create an end-of-day manifest. Pull non-compliant shipments from trucks when necessary and log issues.

Core Competencies

As a baseline, everyone on the team must show aptitude in the following 3 Core competencies. These are permission-to-play competencies:

1. Attention to detail
2. Client Service 
3. Interpersonal skills
4. Manifest shipments meticulously.

Qualifications

• Must be available to work Monday to Friday between 8 AM and 11 PM, plus some weekend availability approximately twice monthly.
• WFH with the ability to float and help out in the branches when needed 
• Detail-oriented and focused
• Able to work well in a fast-paced environment and prioritize effectively
• Proactive, professional, and friendly
• Strong research, analytical and problem-solving skills, strong conflict resolution skills
• Competent in MS Office/Google Suite, databases, and software platforms
• Strong verbal and written communication skills and the ability to communicate clearly, effectively, and professionally
• Able to work both independently and cooperatively with a positive attitude and work ethic
• Team player who is willing to help develop the team, processes, and protocols, assist their teammates when they see they need help.

• Class 1 safety shoes required (green triangle patch)
• This is a full-time, permanent position.

Covid-19 update: Chit Chats is an essential service.  We have strict Covid safety protocols in place for both our clients and our staff.