Staff Project Manager, Technical Training and Enablement

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Role  

The Staff Project Manager will lead and execute our project plans for our largest, most complex programs that drive our organizational priorities. We are constantly innovating our approach to deliver the right training, at the right time, at the right level to drive measurable impact. 

Team  

Our Product Operations | Technical Training & Enablement team designs, develops, and delivers technical training and enablement for ServiceNow’s Product organization. We are passionate about making ServiceNow an incredible place to work for every employee and helping ServiceNow achieve its mission. We partner with leaders in our Engineering, Technical Support, and other technology teams to help them achieve their business objectives through learning solutions.

What you get to do in this role:

• Partner with our Senior Learning Program Managers and stakeholders to assess, identify, and document learning interventions to drive business outcomes and the associated metrics to measure success.
• Guide the work of our project teams, partnering with instructional designers, eLearning developers, and learning platform administration in support of key initiatives. 
• Manage project workstreams in support of a larger technical training and enablement programs.  
• Assist with all phases of learning project management including scoping, planning, executing, and closing. 
• Maintain and manage documentation, project plans and reporting. 
• Develop trusted partnerships with SMEs and stakeholders.
• Identify resource requirements and work with team members to establish capacity plans in concert with project timelines.
• Design a communication plan to promote Product Operations | Technical Training & Enablement offerings.

In order to be successful in this role, we need someone who has: 

• Experience managing a variety of learning projects, including web-based/eLearning, video, instructor-led classes, blended learning, and assessments.
• Experience documenting all phases of project work and associated timelines. 
• Experience working in a fast-paced, results-oriented, data-driven environment. 
• Experience gathering, analyzing, and reporting out data. 
• Experience working with engineering, technical support, software development, and/or learning & development teams preferred.
• A proven track record of effective project management and experience using project management tools. PMP certification (preferred) 
• Outstanding professional verbal and written communication skills. 
• A strong desire to continuously improve and is driven to achieve goals. 
• A passion for working collaboratively on a multidisciplinary team while embracing a flexible work style. 
• An innate curiosity, open to feedback, and embraces change.  
• Strong time management and organizational skills required to effectively manage multiple projects simultaneously. 
• 8+ years of project management experience.  
• Proficiency with Microsoft Applications (Word, PowerPoint, Excel) and Smartsheet (preferred).

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.