By: Onkar
At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.
Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.
We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.
Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.
(Join us and reach yours!)
Key responsibilities & activities
Primary source for triaging emails into the service queue in Salesforce
Ensure that all activities with clients are logged and managed in Salesforce
Participate in business improvement initiatives and client escalations as appropriate
Provide timely communication to your manager on any client, process or product related issues
As the voice of product end users, capture and represent their business requirements and feedback to internal stakeholders
Language requirements
· A second language is preferred, but not essential
SKILLS & COMPETENCIES
A self-starter with a focus on meeting and exceeding client's needs
Ability to articulate complex solutions in a simple and coherent manner written and verbally
Strong inter-personal and communication skills
Confident, outgoing, engaging
Self-critical and receptive to advice and constructive criticism
Presentation Skills
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Click on apply will take you to the actual job site or will open email app.