Senior Manager, Business Intelligence & Analytics

About Tricentis: 

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown.”) This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, Fiserv, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

In this high-growth, execution-focused company, this role will help to improve CRM and BI data structure for various business teams. He/she will take a metrics-based approach and a continuous improvement attitude to data operations with the key objective to maintain best practices regarding our BI tool development and reporting process. This role will act as liaison between the Revenue Operations team, the GTM business functions, and IT to take on the reporting requirements of the business and build out our data reporting strategy using our BI tools.

Responsibilities:

•  Apply advanced technical knowledge combined with sound business vision to translate business requirements into appropriate technical specifications.
• Responsible for CRM data and BI reporting quality and accuracy.
• Work with the IT Team to establish the data structure and integrity that satisfies the GTM reporting requirements.
• Identify inconsistencies, inefficiencies and redundancies in the data creation and distribution process; work with IT to drive data accuracy and structure optimization.
• Optimize dashboard performance for analysis with large data volumes; enable easy ad hoc user customization.
• Collaborate across business units to enhance knowledge of data management.
• Set up a process to develop and document procedures and workflows.
• Set up and maintain a report tracker, including the tracking of all new requests and prioritization.
• Managed issue resolution process to ensure all reporting data quality issues are proactively researched and resolved.
• Exercise extreme attention to detail and accuracy in data management.

• 8-10 years of operational or consultant experience in CRM management and BI implementation, within software industry preferred, but not a must.
• Experience working with revenue operations, accounting, planning or sales operations.
• Ability to self-manage, scope, prioritize & communicate operational work deliverables.
• Clear, succinct, "value add" communication style that helps partners quickly understand your goals and the benefits of governance practices by linking them to business improvement.
• Experience working with system architects, DWH and BI developers, translating business data needs into technical language and ensuring effective QA / UAT of data solution delivery.
• Experience with SFDC, Qlik Sense, Tableau, Power BI.
• Knowledgeable on the use of Data Warehouses and Data Lakes.
• Able to execute against priorities.
• BA or BS degree in Finance, Accounting, Operations, Statistics, Computer Sciences, or Information Systems
• Project deliverables, Project management skills or certification a plus

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Why You’ll Love Working at Tricentis:

• We’re passionate creators – of products, of experiences and of the future of software testing automation. 
• We offer great benefits like flexible working hours, 100% coverage of medical & dental premiums, and company paid volunteer days. 
• We live our values of Customer Success, Continuous Innovation, One Team, Empowerment, and Give Back. Team members truly want the best for each other and the company. People are happy to share their insights and lend help when needed. 
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice. We want to make the best; most innovative products and we need multiple perspectives to do that. That isn’t just lip-service; we update our processes if we find a way it can be more inclusive. 
• You will have the opportunity to make a real and meaningful impact for more than 2,000+ global customers with the best continuous testing platform in the world.   

Our Package:  

• Flexible working hours (no core time) 
• Market competitive salary and annual performance-based bonus
• 401(k) plan 
• 100% company paid medical (dependent on plan type)
• 100% company paid dental, vision, life & disability coverage 
• Company paid holidays, PTO and volunteer days 

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.