UX Community Specialist

Shopify is Canada’s largest technology company, and among the fastest growing companies in the world. Our platform is powered by an Engineering team made up of almost 2,000 software developers across the globe. As we grow, we are committed to building a thriving, inclusive craft community that enables our engineers at all job levels to do their best work and contribute to our mission.

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.

About Shopify UX

At Shopify, we build products that help entrepreneurs around the world start and grow their businesses. We’re the world’s fastest growing commerce platform and we have no plans of slowing down. Although everyone who works at Shopify is responsible for building great experiences, our UX team of over 500 designers and researchers has a special role in building understanding and empathy for merchants. 

Our UX team exists to actively lower the barrier to entrepreneurship by providing experiences that engage, educate, and empower merchants, and the communities around them. Check out our UX blog, podcast, and Twitter to learn more.

As a UX Community Specialist,  you will use content and events to build our UX team’s brand and engage the external UX community. You’ll work with people across the Shopify UX team to illuminate and amplify their work on commerce, craft, and team culture — whether that’s on social media, through a blog post, or at a conference talk. 

We need someone with strong storytelling abilities across a wide range of mediums and platforms, a demonstrated ability to work with subject matter experts to bring their work to larger audiences, and an understanding of community engagement activities.

You’ll be part of the UX Operations team who are thoughtful and passionate problem solvers, creating scalable approaches that enable Shopify's UX team to focus on making commerce better for everyone. This is a new role that offers the opportunity to build and shape impactful programs. 

Projects you could work on: 

• Supporting members of the UX team to co-create blog posts and other written media 

• Using a journalistic approach to identify and surface stories to tell

• Managing social media accounts (including Twitter, Figma Community and Dribbble), engaging the wider community, and experimenting with new channels and platforms 

• Producing content for newsletters and helping to grow our audience, both internally and externally 

• Acting as a promoter for content in media, such as podcasts and video, working alongside freelancers where appropriate

• Working with subject matter experts to develop content for event talks and presentations

• Creating brand content for sponsorships, advertisements, and industry events/awards

• Working with other members of the UX Ops team to highlight content opportunities in other programs and prioritize the involvement of subject matter experts

• Assisting the UX team with their own content production skills, providing feedback and mentorship

• Creating and managing new projects to amplify voices on the team and engage the wider community

• Supporting with internal UX Ops projects as a craft expert 

• Helping organize strategic outreach activities such as meet-ups, industry partnerships, and event sponsorships

Relevant experience for the role:

• Exceptional communication skills across a variety of media, including the ability to present content in an inclusive way that speaks to diverse audiences and engages the UX community

• Writing, editing, and proof-reading skills to maintain the production of high-quality content

• Strong engagement and consensus-gathering skills, and an ability to collaborate effectively with a wide range of people

• A willingness to experiment and iterate on new concepts and ideas

• Strong project planning skills, deadline management, and an eye for the details

• The ability to take ownership of tactical decisions, and be able to explain the rationale of those decisions

• Creative problem solving skills and the unique ability to stay calm and positive when things turn sideways

• The ability to be resourceful

• A knowledge of UX practices and the UX community at large (conferences, awards, publications and media outlets) is a bonus, but not required

The right person for this role will:

• Thrive on collaboration: You’ll design, develop, and create content for the UX community (internally and externally) based on collaborative decision-making. You’ll build strong working relationships with internal stakeholders and the external community to create a memorable brand experience.

• Be self-directed: Every day is different and we thrive on ambiguity. You’ll adapt to shifting approaches, situations, and priorities, be willing to experiment, and use your experience and judgement to create the best possible outcomes.

Application Timeline:

We know that applying to a new role takes time, and we really appreciate your submissions! We're looking forward to learning more about you. The application window will remain open through Tuesday October 26th

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.