Program Coordinator

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Who We Are

The Twitter Next Lab is where innovation happens for our advertisers. We are a team of technologists, producers, creatives, and data scientists hungry to build new ideas in partnership with Twitter’s most talked about brands. We’re endlessly curious creators looking for  new ways to tell stories, prototype new products and ideas, and push the limits for how audiences experience Twitter in the real world. 

Who You Are 

A problem solver at heart who is proactive and solution-oriented. You are a great communicator and team player who works well with cross-functional partners and multiple stakeholders and are able to meet deadlines in a fast-paced environment. You actively support the planning and execution of interactive and/or integrated projects and can identify, distill, and clearly articulate deliverables and workflows. You know about every detail of a project in order to help teams do their best work. You keep track of the minutiae while eyeing the big picture. 

You have experience with, and exposure to, interactive marketing projects and what it takes to run them. You value sensible solutions, clear communication, and team transparency. You are meticulous, analytical, and organized, and you help make those around you better and more efficient. Knowledge of social media and corresponding trends and workflows is preferred. This team has a love of and curiosity about the ever-evolving industry of marketing, advertising, and media, and we hope you do, too.

What You’ll Do

A Program Coordinator works cross-functionally. You’ll be both supporting your immediate team of Program Managers on large, high-complexity projects as well as directly collaborating with and servicing Brand Strategists and Creatives on projects that are more straightforward in scope and scale. You’ll partner closely with internal Technologists and external vendors to aid in the development of solutions and workflows for the projects you work on, acting as the internal hub of documentation, milestones, and finances for the projects you work on. You’ll also support the Program Managers and the Creative Production lead in legal and contractual work, vendor onboarding processes, and documentation hygiene.

Success in this role is indicated by:

• Proactive problem solving and anticipation—identifying and actioning on opportunities for greater efficiency and organization 
• Making other people’s jobs feel easier
• Optimism and being a team player; willingness to work on a variety of assigned projects varying in sector, scope and scale, and internal vs. external
• Effective prioritization and ability to complete work on time
• Clear communication in writing and in conversation 
• Applying independent, critical thinking to problem-solving 
• Curiosity and active listening; willingness to learn about processes and the Twitter platform; assist in iterating documentation as workflows and requirements evolve
• Strategic escalation (managing up); assisting the team in identifying and optimizing for operational inefficiencies 

Responsibilities

• Facilitating communication between teams/internal stakeholders during pitch and production work

• Supporting Program Managers with planning, organizing, and directing the activities required for the successful development, implementation, and execution of multiple concurrent projects of medium to high complexity

• Supporting Program Managers in identifying and managing outsourced vendors

• Facilitating contractual and legal conversations and documentation; working with Legal and Procurement teams to vet productions, maintain and optimize process and tracking, and onboard vendors

• Managing your own projects and pitches under the supervision of a Brand Program Manager

• Creating and maintaining schedules, meeting notes, and other project related documentation 

• Managing day-to-day tasks and learning to recognize potential challenges and risk factors early in the game

• Staying up-to-speed on relevant industry and Twitter platform/tooling trends and keeping key stakeholders informed, including monitoring competitive executions of note

• Manage the expectations of fellow Program Managers and Creative Production Lead, as well as cross-functional partners, through transparent and proactive reporting and communication

• 2-3 years of relevant interactive/integrated (software, digital, social) production or project management experience
• Foundational understanding of project management best practices
• Experience working cross-functionally on a deadline and delivering high-profile projects for clients
• Ability to manage multiple projects concurrently with ease, clearly communicating program goals and milestones
• A track record of successful collaboration across technical, creative, client, and agency teams
• Experience in digital advertising, media, or marketing at an ad agency, client-side, or at a media company
• Passion for Twitter, and the evolving digital advertising landscape
• Helpful application experience: Google Docs, Keynote, JIRA, project management software, project scheduling software
• Experience keeping production or PM team leads consistently informed on progress of project initiatives

The Customers team unites Twitter’s purpose to serve the public conversation with the revenue needed to fulfill it. By focusing on our clients and their needs, we develop new products and solutions that help them achieve their campaign metrics — leading to the renewal of our value to our customers. We do this by:

• Recognizing that we all play on the same team.
• Always examining how to do things better and faster, and how to make our products easier to use and more efficient and effective for our customers.
• Being relentless in our focus on serving the client because our service should be the reason we are consistently hired time and time again.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.