Senior Product Manager, Post-Purchase

As our order volume continues to grow exponentially, we are looking for a Senior Product Manager, Post-Purchase that will lead the next phase of post-purchase excellence for our customers who need world class tracking and management of complex orders across all of the suppliers they order from.  It’s critical to deliver a familiar consumer-like experience within our B2B platform, so your main responsibilities will be around bringing simplicity and greater usability to a sophisticated back-end fulfillment system.

You will be working alongside a passionate design and engineering team to prioritize, scope and implement new post-purchase features to help us continue to support our rapid customer and order growth and will play a key role in authoring and implementing features around communicating status, tracking orders, managing delivery exceptions and more.

What you'll do:

• Support the ideation, technical development, and launch of post-purchase innovation 
• Establish a shared vision across the company by building consensus on priorities leading to product execution
• Develop and design measurement strategies to understand the impact of our products on our customer community
• Understand Negotiatus’ strategic and competitive position and deliver products that meet the post-purchase needs of our customers
• Translate the post-purchase vision and mission into an implementation strategy 
• Use business feedback to support data informed prioritization and decision making
• Gain a deep understanding of our customer problems and work with the team to build and implement a solution
• Be on the front lines of feature launches and proactively communicate regular updates, launch dates and concerns 
• Collaborate with and manage expectations for stakeholders across the business
• Evangelize the product and training teams to support internal enablement 
• Become an expert in the capabilities of our backend platform, and communicate opportunities and limitations to the rest of the Product organization

• 3+ years of experience in a product management role working in an agile environment with scrum methodologies for digital B2B or B2C ecommerce, payments, or fintech products
• Analytically-minded and adept at making cases with data
• Experience launching end-to-end products that drive business impact
• Experience collaborating with a cross functional team and as a liaison between business, product leadership, and technology
• An advocate for the user experience
• Great at understanding and communicating the “why”
• An interest in team dynamics and optimizing delivery 

What's in it for you:

• A competitive compensation package as well as stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.