Senior Technical Product Manager Call Center Technologies

Role: Tech Product Manager

Location: New York/Remote

Fulltime salary

Note:- They need someone for this role who takes the data from customer call center devices  and analyze it– like Call miner call center devices. Run SQL queries and compile the data for the marketing team

Supervisory Responsibilities:

• Provide direction to multiple teams and indirect reports on direction, requirements, product & business needs while inspiring high performance delivery

Minimum Qualifications:

• Bachelor’s degree required; Advanced degree in relevant field of study strongly desirable
• Demonstrated project management experience managing both near real-time and end of day key performance metrics and understanding their respective impact to business strategy, allowing for call center to change strategy on the fly.
• Prior experience working with external vendors on requirements for cross-functional projects as well as post-production support.
• 3 or more years as an individual contributor in a development role or software engineering role
• Demonstrated ability to lead complex, strategic, and operational initiatives. Capability to think strategically, balancing a broad range of internal and external factors when identifying problems, proposing solutions, and making decisions.
• Self-starter, detail-oriented, proactive problem-solver that is able to meet set strategic goals in a dynamic environment.
• Experience working closely with development teams to ensure milestones and features are met on time, as committed. Able to pivot and prioritize as needed,
• If Remote: Willingness to travel up to 20% (3-4 days per month) within the US on an as needed basis
• Must be willing to work normal east coast hours

Requirements and General Skills:

• A person who is naturally a self-starter, can drive an initiative through execution and enjoys working across multiple teams
• Excellent communication and presentation skills and ability to interact appropriately with all levels of the organization, including: business users, technical staff, senior level colleagues, vendors, and partners.
• An extensive track record that demonstrates effectiveness in driving business results through data and analytics
• The ability to develop and articulate a compelling vision and generate necessary consensus
• A successful history of translating business objectives and problems into analytic problems, and analytic solutions into actionable business solutions.
• A proven ability to influence decision making across large organizations.
• A proven ability to hire, develop, and effectively lead deeply technical resources.
• Demonstrate and foster a sense of urgency, strong commitment, and accountability while making sound decisions and achieving goals.
• Articulate, inspire, and engage commitment to a plan of action aligned with organizational mission and goals.
• Create an environment where people from diverse cultures and backgrounds work together effectively.

Technical Skills:

• Exceptional communication, documentation and presentation skills
• Speed, focus and due diligence as priorities with attention to detail
• Understanding of cloud concepts (IaaS / SaaS / PaaS / on-demand software services)
• Understanding of modern data management including big data
• Understanding of software development life cycles
• High comfort level with various database systems and analytical tools
• Knowledge of Scrum and Kanban methodologies and agile frameworks
• Jira and/or equivalent agile management tools
• Knowledge of machine learning and model deployment in a production environment a plus
• Scrum Master/Product Owner certification a plus

All your information will be kept confidential according to EEO guidelines.