Renewal Specialist

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

The Renewals Specialist plays a key role in fostering long-term customer relationships, in support of Zscaler’s rapidly growing business. In strong collaboration with Sales, Customer Success and Channel, the Renewals Specialist will design and execute strategic renewals blueprints, resulting in on-time, multi-year commitments that further the customer’s digital transformation. 

Zscaler is a high-growth SaaS company in an exciting, cutting-edge space. Join this team to build your career while sharpening your skills and helping our customers stay secure!

Requirements for Success:

• Manage all renewals in the assigned territory by:

  • creating and skillfully positioning renewal proposals to partners and customers

  • driving on-time, multi-year renewals

  • collaborating internally with Customer Success, Sales, and Channel to build a strategic “close plan” that supports the customer’s journey and potential upsells

• Monitor dashboards and renewals process timelines to ensure proactive engagements resulting in on-time renewals

• Maintain accurate and timely forecasts on a rolling 180-day basis

• Communicate with clarity and empathy

• Demonstrate a fundamental understanding of Zscaler’s technology, to recognize risk and articulate the advantages of our solution against competitors

• Develop strong cross-functional relationships and coordinate Zscaler account resources 

• Collaborate with Sales Operations to drive tool/process improvements and best practices

• Team-focused self-starter, with the ability to work in a fast-paced, goal-oriented high-growth environment

• Strategic decision-making and analytical skills, reinforcing a prescriptive approach

• Strong attention to detail, with advanced planning and organization habits

• Exceptional listening and oral/written communication skills

• Strength in building trust while negotiating win-win solutions

• Proven ability to quickly learn new technology and adapt to changing needs

• Understanding of web security fundamentals such as firewalls, proxies, and gateways

• Proficiency with Excel, CPQ and Salesforce

• 1-3 years of renewal, business development or account management experience

All your information will be kept confidential according to EEO guidelines.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.