Jr. Fraud Analyst - Manila, PH

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. strive for excellence in everything we do and have been honored to receive the following awards as a result:

• Forbes: America’s Best Small Companies (2016)
• Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
• San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
• Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success. 

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

The Jr. Fraud Analyst will be responsible for reviewing all orders that come through all our e-commerce platforms and making sure that all high-risk orders for fraud are carefully reviewed. He/she will also be responsible in making sure that only valid orders are sent to our various order fulfillment centers for shipment and fraud orders are cancelled.

What you'll be doing:

• Assist the team in mitigating high risk orders for fraud through reviewing extracted data and checking for patterns and irregularities in transactions that could indicate fraud online purchases. Allow or block confirmed fraud orders using company provided tools and applications.
• Successful applicant will also be responsible for responding to Customer Service’s fraud related inquiries.
• Assist the team in sending in requests so our Customer Service team can contact customers for order validations.
• Communicate with our warehouses or shipping carrier partners to cancel or stop orders from shipping.
• Assist the team on special projects as needed.

What you bring to the table:

• Bachelor’s Degree required.
• Possesses strong process skills with particularly attention to detail.
• Ability to analyze, troubleshoot and identify issues/solutions.
• Ability to communicate well through a task, clarifying potential issues before they arise so they can be worked through effectively.
• Proficient and comfortable with tools and technology, especially Microsoft Excel, Kount, Salesforce and Braintree.
• Ability to multitask and prioritize use of resources effectively.
• Willingness to ask questions, troubleshoot and obtain clarification when needed.
• Comfortable in working through a task via electronic means (email, chat and task management applications)

For Windows users:

• OS Windows 7 – 64 bit or higher
• Processor: Intel Core i3 or better
• RAM/Memory: 4GB or higher
• Hard Drive: 500GB or higher

For Mac users:

• Processor: 2GHz Intel Core i5
• Memory: 8GB 1600 MHz DDR3
• Start-up Disk Macintosh HD
• Graphics Intel HD Graphics 4000 1536MB
   
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable Fiber, not mobile or broadband stick as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
• Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook.

Our must-haves:

• Must live within Metro Manila, Bulacan, Pampanga, Antipolo, Rizal, Cavite and Laguna ONLY.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable Fiber connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10 MBPS. Proof of subscription will be required.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty. (Pocket Wi-Fi and Mobile hotspot with at least 5MBPS).
• Must have contingency plans in the event of any power outage or related circumstances.
• Must be willing and able to work mostly on the graveyard shift, shifting schedules or a fixed schedule and amenable to changes in work schedules depending on business needs. Shift adjustment requests will not be accommodated.
• Must not have any planned trips or long vacations between October 2021 to February 2022.

Status: Seasonal Contract (October - December 2021), can be extended depending on the business needs.